The Hair Shop AZ Hair Extension

BUYER BEWARE it's unfortunate I have to review this shop this way bc when I first went in in Jan, the employee, Jenni was super sweet and helpful. I was switching from tape ins to sewn tied wefts & I was excited about it. I went for the 808 brand. Jenni helped me pick out a nice blond color that matched well and I was on my way. After about 4 weeks of the hair in, I started getting MAJOR matting. Like to the point where I would have to brush multiple times a day. My stylists now and in the past have always complimented me on how well I maintain my extensions. I follow all the suggestions, barely use any heating products, use the sulfate free shampoo and conditioner.all of the things I'm told to do! Major knots and matting. So I call Jenni back and tell her what's going on. She says for me to buy the matrix shampoo and conditioner so I did - it made my hair softer but didn't fix the matting and knots. Another girl in my salon is having the same problem with these extensions! The worse part is when I went in to talk to Jenni about it, even though she was understanding and kind, she refused to help. She said that I should have bought the exclusive 808's if I'm blonde bc they're better quality and blondes typically are drier hair bc of the coloring etc and that she tells all of her clients to buy the exclusive when blonde.she asks who sold me the extensions. I said YOU. No apologies or acknowledging her part in this mess! I asked if I could exchange these and upgrade to exclusive and pay the difference and she said she can't do that.she said she had to send the same hair to the manufacturer to get a reimbursement for someone else's hair in this brand and they denied the reimbursement bc the ends of the extensions look fine and that it's determined the actual hair of the girl mixing with the extensions is causing the matting, not the extension itself. And she can see that's the same for me? How absurd is that? ! Makes no sense. She said it was too late to return bc at this point it was 6-7 weeks after I bought the hair. She offered to give me 20-% off of a set of new 808 exclusive extensions if I wanted to buy that!? !? That's the best this shop can give me? I'm so disappointed in the lack of making this right with me and the other girl having issues with the same hair and shame on the Hair Shop for not standing by their product and trying to help one of their customers. Do not use this shop unless you want to take a gamble and for sure do not buy 808
Extensions. OH and ps. I've been using extensions for the last 5 years and I've NEVER had any issues with knots or matting.

I had bought extension replacement tape from this place. They y’all highly about it and said it’s good quality and will last and hold the extensions. We decided to use it and give it a try and after one wash, the extensions came out and the tape was defective. I follow all the directions and how to maintain tape ins as I have had them a while now but as soon as water hit the tape, it seemed like it desolved. I wasted $300 getting my extensions put in and I could not enjoy my hair and feel beautiful. I know it’s not the extensions because I buy from a great company. I will never buy from this shop again. The products are cheap and the service is horrible. Do not buy from this shop. I’m not the only one having issues with the tape!

I purchased extensions and love them.they last forever and no tangles. I recommend this shop highly. & will be returning.

This one Goes out to Jenni! Hands down the best customer service ever. The original I shop I go through is in San Francisco so I was a little hesitant ordering from a new location. Jenni not only put my order in for me but gave me great advice on exactly how much hair I would need for my client. She was also very quick to give me constant updates on exactly when my order would arrive. This place ROCKS, you won’t be disappointed! Again awesome customer service and will be doing all my order through this location from now on.

Love this place! Staff is super helpful and friendly! Hair quality is great and have a big selection!

Great customer service! I needed to get hair extensions for my wedding and I can't wait to wear them!

I went to today with my boyfriend and the cashier Christopher was very nice went above and beyond on service to check if they had black hair. I will be ordering again and going to this store again soon

I used to constantly buy hair from this company but the quality kept getting worse and worse. I was surprised when the hair shop said the reason why the hair was such poor quality was that because it was “808” hair and I should have used the “exclusive “ brand they sell. My question is why sell a brand that you know is terrible and try to actually up sell a different brand you also sell. Long story short the quality is horrible and it does not matter if it’s the exclusive brand or not. Do yourself a favor and buy hair someone else!

Got I-tip extensions for the first time and the hair was amazing when I first got it. After one wash the hair became so dry and brittle. Tangled mess. Ripped out my actual hair because the knots were so bad. Mind you I only had the hair three weeks. Went to a different tech and she helped me get a refund for the hair. Jenny is very nice but not very helpful At all and should not be selling this hair. Do not waste your money.: (

This store is fantastic as well as their products. The products are high quality and the Clip In Extensions I got matched my hair perfectly! The staff is accommodating and always has a smile on her face. I would definitely recommend this shop!

The staff are unbelievable. I bought last minute at 10am and had to leave to be IN a wedding by 11. The girl called a bunch of stylists to see is someone could take me immediately to get them trimmed up so they looked good. And boy did they look good love the hair and appreciate the quality, above and beyond service!

I been buying hair from the Hair Shoppe for many years. Always a great experience, Wendy offers great suggestions and is always so helpful. I look forward to my monthly visit to the hair shoppe

As I walked up to the store, I saw a sign that said will be back in thirty minutes. As I headed toward my car, I noticed there were two women in the store. I knocked gently on the door and got yelled at! I was told by the rude sales gal,
"I'm in a meeting. " Well, I suppose she will not be getting my business.

I’ve been going here for years for extensions, love love love Wendy! She’s always so helpful and great at color matching. Would highly recommend anyone to come here for extensions!

The 808 hair use to be so good and now it horrible. The hair mattes and tangles after the first washing. I called and complained to Wendy the manager and she told me that I need to buy a bunch of Loreal products and a water softner. I've used the hair for years in the past and I never had any problems. I use high end products suggested to me from my stylist whose been doing hair extensions for over ten years and never had a water softener and the hair was fine. Did the water in AZ get harder over the years or what? THE HAIR JUST SUCKS ASS! Save your money and find other hair. Don't waste your money on their horrible hair! You've been warned. The pic I'm posting is the 808 hair after wearing it for three weeks and the after picture is the hair I'm now getting from my stylist. Thank God I found her.

I purchased two separate sets of hair at this location. The quality is so beyond horrible. I called and spoke with Wendy a sales lady. She suggested I use L’ Oreal products in my hair. Absolutely not! She said that their hair doesn’t come with a silicone base on it like other brands for this reason I couldn’t use over moisturizing products in my hair. After spending over 900.00 on two sets of hair. I think the way they handled this situation is absurd. It’s pretty much drive down the highway and throw money out your window. If I could post a picture of this nasty hair I would.

Also to find out the hair is half synthetic and half human. That’s why it looks like a rats nest!

I've been using this hair for over a year and its been constantly tangling and matting. The hair quality is not good, the strands are always falling out.

This store is strictly for Caucasian individuals. This was stated by Wendy an employee. They do not have any products or lines for Ethnic Hair.

What a lost, since other races spend more collectively on Extensions and many of us live in Scottsdale and/or are professionals (not that this should matter)! Also, they are owned and operated by the same owners of United Beauty Supply.

I personally will NOT purchase any products from either establishment. Wendy stated that's all the company makes and attempted to justify only catering to this population. You only receive one star so this information and review can be read.

NOTE: THE LAST FEW REVIEWS ARE ONE STAR AS WELL.

Wendy knows everything there is to know about extensions & after taking her advice & using the products she suggested I literally over DOUBLED how long my hair would last. I wouldn't go anywhere else for hair.

I've been using hair from here for 2 years and have had problems every time! The hair is dry after 2 weeks and mattes so easily! I have wasted so much money on bad hair from here that never seems to last. I will be going elsewhere from now on to buy quality hair.