The Joint Chiropractic, Phoenix AZ

The staff and chiropractors are phenomenal. Staff is always friendly and helpful. The docs help me with my migraines and make my life easier with their wonderful adjustments. The Camelback location is the best!

I was in and out in 10 minutes! The doctor was quick and effective and gave me exactly what I needed!

Very friendly staff. Dr Jim is amazing and is really helping me get some range of motion back.

The physicians and staff here are absolutely amazing, always friendly and welcoming. They have helped me through a number of different issues I have had. HIGHLY RECOMMEND!

They almost crippled me they don't know anything. I give them 5 stars so I you can put my views higher
So bad soooo bad.

Nice chiropractors, the front desk staff aren't as smart. Overall the experience was more about the sale than the guest. Corporate doesn't contact back about complaints. They provide very little detail when selling "wellness packages"
You think you signed up for a 1 month plan but you signed a 2 month contract

Submitted info to be seen. Went back and forth over text and asked questions about length of appointment and closing time. Arrived just after 6 when advised that appointments take 30-45 mins and they close at 7. After driving all the way there was told that new patients cannot be seen after 6. Would have been great info to have during our text conversation. Waste of time.

LOVE LOVE LOVE The Joint Chiropractic @ 16th & Camelback! From the staff upfront to Dr. ’s Jim, Cassandra & the rest of the team … they are all awesome! I truly am grateful for the years of sciatic & back pain relief I have had from my weekly adjustments. I highly recommend this team to anyone who may need their experience & expertise!

I’ve been coming to this location for over 7 years. Dr. H.had adjusted me thru all 3 of my pregnancies and all the time in between. He’s such an awesome doc. Really knowledgeable and spends time with you even though the whole point of the joint is to be in and out, I’ve never felt rushed.

The Joint is incredible! The convenience, professionalism, cleanliness, and customer care gives this place a 10/10 for me. The gals at the front always greet me so warmly, and Dr. Cassandra does great work keeping me aligned and out of pain.

Great chiropractic care. I have been going to this office for years. I couldn't be more satisfied.

Today is the second time I have been denied care in multiple Joint locations. I sought care this morning hoping to alleviate terrible neck pain causing a migraine, but I was met with unprofessionalism and a lack of compassion.

I called the Joint on Indian School twice at 10: 15 AM, there was no answer so I drove 15 minutes there. When I arrived there were no other patients in the building. I said “Hi, how are you? ” to the receptionist, she did not greet me and asked for my name, seeming disinterested from the beginning.

She has me update my paperwork, while doing so a family enters from out of town, asking for five single adjustments. A few minutes in, the receptionist tells them her system is down and says they can not help them.

As they are leaving, the receptionist approaches me and begins to ask me to leave, but as soon as the family is completely out of the building, she says to me - “You’re fine, you can stay, we just couldn’t help them”.

I thank her and continue to fill my paperwork out. The doctor comes out from the back, looks at my file and says “We can’t help you either, we can only help people who have memberships. "

I leave and call the location in Camelback three times, again no response. I drive 20 minutes to this location to be met with the same negative front desk energy. She does not greet or ask how I am, but stares in disgust. I begin to tell her I’m a patient, but she responds with "We can not help you, we have two new patients today. " I tell her I’m already in the system and have been a patient I just need to update some paperwork. She asks me to leave.

Despite explaining my situation and expressing genuine pain, The Joint showed zero empathy or understanding. They seemed more intent on helping those who pay a monthly membership than those coming in for single visits. I would recommend finding another provider.

The receptionist was outstanding, very customer oriented, excellent reflection of “The Joint. Jim is doing a great job, adjusting my foolish escapades