The UPS Store, Scottsdale AZ

I normally would never take the time to review a UPS store, but this store and the people who work here is just THAT good. Seriously, they are so fast and helpful, and they do so many other services here. We had a passport emergency and they were able to calmly take care of everything. These guys are total pros. I'm never going anywhere else.

Update to Ups response. Thanks for the reply but if that guy is at your store (dont know his name i sure wish i did) I will not go back. Exceptionally rude male employee. I used to come to this ups store regularly for all of my mailing needs and Amazon returns. Well, not anymore. The guy was so rude to me. All I did is ask for a bit of shrink wrap and a sliver of tape (Which other employees have happily provided) he told me in a condescending and very rude tone that they were not Amazon's personal shipper and that it's not free and I would need to buy a box and pay for the shrink wrap and tape. I was shocked by how rude this male employee was and how much animosity he has towards Amazon. No worries, i won't ever come to this location again. The other ups stores don't treat customers this way.

Thanks to Heather, Marshall, and David for going out of their way to assist me with my return!

This is my local UPS store for all my Amazon returns and other shipping needs. Marshall helped me out the last time I was there and I was just so pleased by how polite, helpful and friendly he was! He was so patient with me while I fumbled through my phone looking for my Amazon QR return codes…I kept apologizing for taking up his time and he just kept telling me it was not a problem and just waited patiently for me while I fished for the information.

It’s so rare now-a-days to find employees who are polite, helpful & knowledgable so he definitely deserves a bunch of kudos!

Regarding wait time, it has never been too busy in here when I have gone, I think the longest I have ever waited was maybe 5-10 minutes but I usually try to go during off hours like mid-afternoon between 2-4pm.

The 2 biggest errands I loathe more than anything are 1.stopping for gas and 2.going to the post office! Thank you to Marshall for making one of my most dreaded errands a little bit more tolerable:)

Heather and her staff were amazing in helping me with a print project! I inquired about it a couple days ago and few hours ago it got delivered to my place of business. Thank you to Heather and her entire crew!