The UPS Store, Casa Grande AZ

Just really unfriendly customer service! I walked in, said “good morning” and the employee (who may be the owner) grumbled at me in response and asked if I had a return? He scanned my code and then grumbled at me again something about it being a “customer packed” return. For reference, my return item was in the original box but there was not tape on one end. I realized my error and offered to take the item back and properly package - he just grumbled at me “next time I’ll charge you $1.50”. Still trying to completely figure out what exactly was going on but also still trying to be friendly, I said “oh, I can grab my purse and pay the $1.50. I understand I misunderstood the return needs. ” And he still just rudely grumbled at me. Just be nice! If you hate your job that much, do something else. I understand that the Amazon returns must be a burden for the UPS Store but also, that’s not the customer’s fault! I would never choose to go in this store again. Even when I kindly admitted my box wasn’t taped (and did not ask him to fix this problem for me - I was willing to leave and come back another time just to have a nice interaction), he was unnecessarily rude.

Zero stars if I could. They make the process to return amazon shipments so difficult when Amazon makes it so easy. Worth it to drive across town to the other location. And when I told them the other location had better service the woman working agreed with me!

If the man didn't work in there I would give a better score! The lady has customer service experience. The man needs to stay at home or somewhere!

The manager (man) always rude when I go in the store. Seems a little racist.

The male that runs this store is extremely unpleasant and seems to truly hate his job. Customer service is not his strong point. Will
Drive further to not give them any business

Drop off my items multiple times and never have a wait to complete transaction. Thank you

I like the family that runs this place. They're funny. I wish they were open at later hours and weekends but they're already better than the other locations here in Casa Grandes.