Tiffany & Co., Scottsdale AZ

I was just at this store not 30 minutes ago. I walked in fully intending to buy the Paloma Picasso single olive leaf band as gift for myself to match the necklace and pearl ring I already own.

I have been having a hard week and wanted to treat myself for my new promotion I just received. Upon entering, no one greeted me. In fact the gentleman who helped me was playing on the IPad when I entered and I had to ask for help.

I described the ring to him and he said they no longer carry it. That the only ring was the pearl one I own. (Mind you two different styles were in the case)
I told him his associate a few months ago showed it to me and he replied with “things are changing fast we just got bought out. ”

So I pulled it up online, and that’s when he finally pulled out the ring in a size 6 (told him I believe I’m a size 8) saying that was the only size left. He didn’t even offer to order it for me.

I am extremely disappointed since my family has been buying from Tiffany for years and I usually have a very pleasant experience. I don’t know if I was profiled when I entered (I used to work retail) or he was having a day were he didn’t want to help but he will not get my service again. I wish I had caught his name.

As for James Perkins, the original associate that helped me with this ring, I wish you were there. My first experience with you was delightful and pleasant. Thank you for giving me your card and I will certainly be asking for you from now on.

I loved the beautiful store. The lady that helped me was so knowledgeable. What I did like is no one hovered around me. I loved my experience and will be back to purchase at this store in Scottsdale.

I was half tempted to not leave a review but after some consideration I believe my voice needed to be heard.

The salesperson that I spoke with was somewhat helpful as he had sold me two rings. He let me try on jewelry, listened to my desires, and showed me a few different collections. However during the entire sales process, until I gave him my card, he kept saying snarky comments.

To name just a few he had repeatedly said “if you choose to buy it” after I had already said I decided to buy the first ring. It’s almost as if he was implying I was going to change my mind because I couldn’t afford it.

Looking at a different collection, the first ring he showed me had barely any rose gold. I specified I want to see the rose gold and for it to go well with the jewelry I was wearing. The comment that caught my attention was “this is a diamond store not a gold store”. Basically, he was telling me to take my business elsewhere.

When it came to check out, he pretended to not know my ring size for the first ring. I had questioned “do I need to be resized” as I was pulling out my card. Only then did he magically remember my ring size and didn’t resize me. Pulling out my card should not be the cue to take a customer seriously.

I truly don’t know why he treated me so poorly. Perhaps it was my age as I am in my early 20’s or perhaps it was because I am a Latina. I really hope it isn’t the latter. Beautiful jewelry, but the service is disheartening.

The Ladies working here are absolutely amazing and even though it was at the end of the day, they still helped me get my wife an amazing bracelet. Thank you and can't wait to shop here again!

Loved our entire experience.from setting appointment to having security walk us to the back room to pick up my Toggle heart necklace. Only downside. Store is over an hour drive away.

Eh. It's definitely an experience but it's a Pain to come here from Gilbert and cleaning takes them an hour. Customer servc AFTER we bought our $25,000 1.4 carat ring was basic. Like my mom says, what are you gonna do, carry the box everywhere with you? Noone will know its tiffanys and i dont care but hubby did unfortunately.

Great service. Plenty of staff to assist you. Wiped down the surfaces constantly while I was there. Wveryone was wearing masks properly! Extremly helpful!

The first impression of service was really bad. We were in line to go in when security asked how many in our party. Or that’s what it sounded like to me. I kept saying two. He got really frustrated with me and said I know two. Then I finally understood he was asking how may we assist you today. I found him to be very rude. However the SA was very nice and did not push me to making a quick decision. She showed me everything I asked to see and was very gracious. I’m glad we decided to go in and shop. We were thinking of leaving after the encounter with security.

We had a small diamond fall out of a pendant on the wife's necklace. Candie Kennedy, the manager, was absolutely phenomenal in facilitating getting it replaced and everything taken care of. Top notch customer service!

Went to this store to buy a gift for my wife and I was stopped at the door by the security almost saying "what are you doing here? ". Felt intimidated and mistreated, having to justify to get in! Never happened before. I just came in to make my wife happy. I emailed the store and the answer was "for the safety of our guests, we do have a 'different' process. " followed by apologies. I hope no repair or change will be needed. And you likely see an algorithm answer below this message.

So me and my wife celebrated our 18th anniversary tonight. I decided to surprise her with a piece of jewelry from Tiffany's. The night was going perfect until she opened the box and the necklace that I purchased for her was not in there. I'm very angry as I don't understand how they can wrap a package and even put the receipt in an envelope but do not put the jewelry that I purchased in the box. Talk about deflating a special night.

Tiffany’s is a memory of the past. They have the worst customer service in store & online. I filed a complaint with the BBB in which a response was delayed due to the influx of complaints. When I checked back again with the BBB they stated company refuses to respond. Beware of shopping in store or online, there are so many other choices u can make, stores that will value their customers, who will care about customer satisfaction. Stay away. Read the reviews in BBB!

Purchased two items today and Sam was very patient with me and was so nice about me waiting for my husband to respond back via text. Sam was my SA Sept. 2020 when I purchased my Bestie her first piece. Going forward he will be my new SA, since the ones we purchased from before are no longer there. He's cool, patient and very kind. He seen my husband's history of what he's purchased for me and he said wow, lovely collection!

Gorgeous Tiffany jewelry. If you need a great Sales Associate Sam is your guy. He makes shopping fun. He loves to show pieces and is very knowledgeable

I have shopped at many Tiffany’s all over the US and this one had horrible customer service. Save your money for a different location.

I have been a loyal Tiffany customer since 1988. This year their stock is completely depleted. They have also converted their "IT" billing into a nightmare. If you intend to use your Tiffany credit card expect to wait anywhere btw 20 to 40 minutes if it can be processed at all. If you call customer service they will attempt to appease you but bottom line, in this case the customer is never right. So bring more than your Tiffany credit card to make your purchase if they have what you want or need. This happened at the Hackensack NJ store, at the Paramus NJ store and in the Scottsdale AZ Tiffany.

Absolutely horrible customer service at this particular location. I’m long-term customer of Tiffany and have multiple items of jewelry from Tiffany. I had minor issues with those items through the years but they all were handled with no problem and respect at different locations. However, at this particular location employees and the manager do not carry the values that the Tiffany and Co represents. I bought a Tiffany ring for my daughter’s birthday, the ring broke in half 4 months later. My daughter lives in Scottsdale, so instead of sending it to me to another State, I told her to bring it to Tiffany store and see if they can repair or replace it. Sales person told my daughter that the ring is broken and won’t be repaired for free, even though it broke in half 4 months after it was bought. She told, the repair cost will be at least 90$ In case it will even be possible to repair it, otherwise if it can’t be repaired there is nothing they can do. My daughter asked for the manager to call me since she was disappointed and didn’t know what to do. Manager called me pretty quickly, she basically told me that silver is very gentle material and my daughter wasn’t careful enough which cause ting to break, the timing doesn’t really matter at this point, the fact that the ring didn’t even lasts four months doesn’t matter and it’s my daughters fault it broke. My daughter has many Tiffany rings, the fact that she was accused that she was not careful enough is absolutely horrible especially coming from the Tiffany store manager. This location lost my family as a client for sure, I told my daughter to ship this ring to me and I will handle this issue at my regular store where I bought the ring. But it’s extremely upsetting to get this experience at the store that level which had years of impeccable reputation for its customer service.

The only helpful staff at this store is Suzanne, everybody else has zero customer service. If it wasn’t for Suzannes last minute help I would have ended up with a wedding without a wedding band. I was told the ring would arrive within 2 weeks, after 2 weeks I kept calling everyday chasing the ring, the first time I called the lady didn’t even bother to check the order number she just asked my name and said your order is not here and we cannot give you a date! When I said you cannot day it will take an indefinite time for the ring to arrive you must be able to give me a date, she then got angry and said Ok give me your order number and I’ll check (don’t know why she didn’t bother checking the first time before I insisted on getting a date! Just lack of customer service), she then checked and said it’s in transit! One week passed and I called everyday getting the same answer “it’s in transit”. The last day O was lucky Suzanne picked up the phone and I was almost crying for my ring, Suzanne then checked with the courier and noticed it was held at the courier for some reason and she sorted it out and I got the ring the same day! I talked to at least 5 other people before her and none of them bothered to check the tracking number and they didn’t care about it whatsoever! The 2 stars I gave is only because of Suzanne otherwise they deserve zero star with the unnecessary stress they put you under! Such a prestigious company should train their staff better and hire better people.

My son purchased the rectangle pendent with diamonds he had ordered it and picked up at the Store in Fashion square Scottsdale on October 8th 2020. I wore it once on November 2nd 2020. When I took it off I had noticed that the back of the pendant was tarnished so I polished it with the cloth he had purchased also. Knowning Sterling silver should not tarnish after wearing once. My son and I took it back to see if I could return it or exchange it! The customer service was substandard and unpleasant. First of all they said It was purchased in 2001and it can not be returned. 2001! 18 years ago! SERIOUSLY
Obviously they don't know the inventory. After that they saw it was purchased on October 8th 2020. No apology for accusing us of a mistake they made on their end! Then the associate got the store manager Juliet Moths said she couldn't returned it.it had been worn and has been scratched and tarnished. Yes it had been worn once.not even offer an exchange for all she knows it could of been an upsell. The rudeness was horrible. I have Never had customer service like that in my life. I have been in customer service for more than 30 years. I would never ever treat a customer the way I was treated. I wouldn't even give them one star.it was given only so I could post this!