Top Notch Collision & Repair, Chandler AZ
Address | 24809 S McQueen Rd, Chandler, AZ | ||||||||||
Phone | (480) 752-2222 | ||||||||||
Hours |
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Website | www.topnotchcollisionaz.com | ||||||||||
Categories | Auto Repair Shop, Auto Body Shop, Car Repair and Maintenance | ||||||||||
Rating | 4.3 13 reviews | ||||||||||
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Top Notch Collision & Repair reviews
13Doesn't look like much on the outside, but this place gets the job done. Inside, the folks are very professional, and they do outstanding work. Anything from basic dings and scratches to complete body paint overhauls.
These guys are amazing. I had a part that was on national back order and I was out a car for several weeks. The part came in a week eay and they had the part in and test driving the car within 2 hours. I got it back that night. This is the only place I bring my cars, they get it done as quick as they can and their pruces are fair.
Went into the office for an estimate for 2 separate issues. Later that day we reached an agreement on price and when the work would be done. We made a significant payment at this time in order to secure parts. Approx 3 days before we were scheduled to drop off the vehicle I receive a message that we are scheduled - for the week after what was agreed upon. After another conversation they agreed to do it during the original week, so the car is dropped off. Zero communication, toward the end of the week I’m told no, it won’t be ready until middle of next week. Pretty obvious there was never any intention of doing it as promised, they were doing it the following week all along.
Fast forward to today (Thursday, 6 days after it was supposed to be ready) my wife and son go to pick the car up. They are told that only one of our two issues was fixed, they can’t do the other one because they lack the proper tool. It’s a foreign car and I understand the problem, but there was zero mention of this until today. We have been communicating about this for 2 weeks and today, upon pickup, we are notified that half the job isn’t done. My advice is to avoid this business at all cost, they completely failed to communicate throughout the process. Now I’m left with finding another provider to complete the job.
I have brought my vehicle to Top Notch a few times. They have done everything from an alignment to mechanical work and body work and paint. Each time the work was on budget, on schedule and great quality.
Mgr Chris Hansen and owner Tony went above and beyond to get me back on the road. The body work was great and they were both time and budget conscious - no wonder they were recommended by my dealership!
Tell them I said hi (and if you're from New England, Wicked!)
They do good work and are trustworthy. However they are very busy and extremely behind. Every time we brought the car in for repairs it's there for a month
Excellent experience knowledgeable staff and excellent customer service I would definitely recommend this shop.
Long story short after 3 months my car was not fixed. I took it someplace else, it cost more to have top notch repairs fixed, then i paid top notch. DM me if you want to see the details
edit: turns out i had been driving my car till it needed an oil change.turned out top notch never put oil back in my car! Worst place i have ever been.
If I could give them 10 stars I would! Jennifer was great, she took care of everything for me! These guys are TOP NOTCH!
What a great find! This place came in under their estimate, had the car ready when they said it would be and the paint quality looks awesome.like brand new. I had 4 deep scratches in the trunk/hatch lid and it looks great. They were also much cheaper than the high-end Tesla specializing body shops. I will not hesitate to use them in the future.
Called them up, at first they didn't answer, but called back an hour later and reached someone. So no worries as I am sure they are assisting customers.
Anyways spoke with a nice woman on the phone, explained the issue I was having, she ordered the possible parts that would be need to complete the repair and scheduled me for a few days later. Took my truck down there, they fixed it in. 8 of a hour so I was not charged a full hour. Amd they didn't need to use the replacement part since the interior switch had just come loose, they reattached and tightened so price was even lower and I was not charged for the part they had ordered. I hope they are able to return those parts free of charge since they didn't use it! Great customer service, and speedy resolution by knowledgeable folks. Will be a repeat customer if ever needed in the future!
Had my kia here for a front bumper repair and man they did not disappoint it looks like new I'm so happy with the work. They also communicated with me throughout the process. Thank for the service and keep up the awesome work.
I just stopped by to see if my vehicle damage was repairable. Not only was it repairable, it was repaired while I waited. The service provided, friendly staff and professionalism make Top Notch the right choice for your needs.
Thank you so much for taking care of my car!