Trek Bicycle - Tucson

Very nice staff on board. Did not feel any pressure or sales tactics used. Would visit them again. Very little as far as use bikes.

As someone who doesn't know anything about bikes I really liked the help I received here, they gave me all the options from least to most expensive and explained the benefit of each one without trying to up-sell me so I could make an informed decision

Unusual experience for a bike shop. I expected the usual bikeshop aloof and condescending attitudes.this was NOT the case. Staff were friendly, pleasant, and knowledgeable. Best of all, they were helpful. A+

They were very helpful in helping prep and deliver a bicycle I bought online. The staff was professional, friendly and very knowledgeable. Highly recommend!

Not a good place for ordinary bike repairs. They seem to only want to service high-end bikes for leisure cyclists. They have a fairly long wait for simple repairs.fine if you're a weekend cyclist with 3 bikes. But for a utilitarian cyclist like me who needs a little work done without having to wait a week, it's not an ideal place. They only have one mechanic currently, they used to have a few and so you could wait while they changed a tire. No longer.

I had a parking lot accident that resulted in a crushed rear wheel and crank on a week old bike…

They didn’t have the exact parts here but the guys went out of their way to pull together what they had at the shop to get me back on the trails. They also recommended local shops (I do not live is Tucson) that would likely have the exact parts I was looking for.

Thanks to their help and recommendations, getting my bike functioning again for my trip was a lot less stressful than I anticipated!

Best bike shop experience I've had over multiple visits. Look no further for all your service needs in Tucson than this shop.

We received great service from Gene at Trek. Everyone here is friendly and service oriented. Highly recommend.

They did more damage than I paid them for repairs. Just needed a new chain and a bracket tightening. Now the bike is unusable. They didn't apologize or try to fix it. I'll never go here again

Update 3 - my bike has been swapped out after constant issues. I'll see if this new one is the same amount of trouble. Thanks to the team for bearing with my inevitable frustrations though that.

I came in on a whim when I knew my Christmas Bonus was coming and everyone was so kind, helpful, and friendly. We chatted about my goals as a returning cyclist and looked at a few bikes.

I returned as soon as my XMAS bonus hit my account and everyone was again wonderful. I didn't feel pressured to purchase a specific bike, and Gene helped to explain the finer details between the Verve 2 and Verve 3. Once I settled on a bike, we spent some time discussing tires (inner tubes vs tubeless vs tube armor), lights, and storage options. I decided to allow them to install the hardware and would return a couple days later.

I just got back from my first bike ride in years, and this Verve 3 is just wonderful! The bike is very comfortable and rides incredibly smoothly. Now my wife and I can finally ride together!

Any time I walk into the Trek store on Campbell and Ft. Lowell I feel welcomed and the folks there always help me out. Thanks!

I have now bought, and maintained, three bicycles at this store and the Trek Tucson team has earned my trust. I would not be afraid to highly recommend them to anyone, and I have to my Tucson contacts.

I needed some major repairs on my 2017 Trek Domane. Ben found the best option for the repairs and communicated with me before, mid-way, and after repair was complete. All of the staff here are friendly, knowledgeable, and helpful.