Trilogy Pools Service & Repair, LLC, Mesa AZ

Outstanding service & professionalism! Hector did a great job job of not only installing a new filter, but took as much time as needed to answer questions and go over any concerns. He also gave tips on how to maintain & do upkeep on our pool. I would recommend Trilogy to anyone who's looking for service or repair work!

My service tech Steve does a great job week in and week out. I am usually at work when he comes by but didn’t go into work today and had the pleasure of meeting him. He was kind, professional and was able to answer all my questions. On top of that, my pool looks beautiful and clean. Thank you Steve

I needed a new underwater spa light and normally do most of my pool work myself. Pulling that light and installing the new cable under the pool decking looked high risk to me. Hector and Danny came out and did a very good job. The cable has been there 20 years and it turned out harder than planned to remove. They knew what they were doing. Estimating, scheduling and doing the work went right according to plan.

The work was well done and Sara (the person i talked to) was excellent, but the technicians didn't do a very good job of cleaning up after the job was done. They left couple of discarded items just around the pool.
My only issue is the planning the quote. They didn't do a very thorough job when they gave me the quote for the items, and every couple of days, they'll report something else that is broken, which is fine because I want the pool was fixed entirely, but it would have been helpful if they had estimated that before they started working on it.
It was clear that there was a lot of algae so it is pretty easy to assume that the filter and the pool vaccum also has to be cleaned. But they didn't add that in the quote until the drain and the acid wash was finished. From experienced professionals, it is assumed that they do plan in advance, which unfortunately was lacking.

Danny and Hector did a fantastic job with our pebble tech pool. We were told by our home inspector that we would need rebar repair and patching. Upon draining the pool, Danny quickly identified them as simple stains, thus not needing the more expensive rebar repair work. Both guys were very thorough and knowledgeable about the whole process. Highly recommend them for your pool maintenance needs.

Danny and Issac were here the past few days as I needed a right away help with my pool - They drained, power and acid washed the pool providing EXCELLENT customer service and feed back the entire process! Seldom do I see such manners and great customer service! Pool looks amazing! I have already recommended Trilogy to my Dentist! Thank you very much!

They were a great company a few yrs ago, the staff was great but they had a big turn over. (all except accounting). I have a play pool which I always keep clean, techs even commented that this is the best they have seen and let them do the work! Then my invoice increased 60.00 within one yr.and on top of that I still get extra invoices charging me for tablets that are not being used. I referred this company to some very established families, now I am in such reget. I'm done, time to move on.
Ahhh I did send an email to end services, a day later I got one back saying they will not finish out this prepayed month because I voiced my opinion on here. I asked why they did not try to fix and BTW, I already already requested end of service starting Sept. We did enjoy your staff for a few yrs. Best of luck.

By far the best pool co. I have hired. We have all been accustomed to lazy service, poor quality and substandard practices. I hire 6 co.s before this one and couldn't even get someone to show up. These nice, caring people answer the phone Everytime. Show up when promised and made some recommendations that have kept out in estment looking great. I recommend TRILLOGY to all my friends, family, co-workers and customers. Finally found a good pool company that delivers on everything advertized. Kudos.

Trilogy been serving my pool for a year now and I’m very satisfied with their experienced staff and the prompt response to my calls. Beside the weekly services to clean up my pool, they resurfaced my pool with mini pebbles and installed a new filter as well as pool heater. Thank you Trilogy

Not a fan, the company seemed great but the technicians are lacking also bookkeeping was terrible got overcharged and supposedly replaced parts but did not provide the supposed broken parts for my inspection. Beware

Worst company you could ever deal with. They charge you $125 for a system inspection yet their technician who makes the initial inspection cannot determine that I have a salt system. They now are trying to charge an additional $100 to $150 to put salt in my pool. They haven't even inspected the salt cell either. Most companies don't even charge for a system inspection especially when they are already being paid to come out there for other work. They already charged me an exorbitant amount of money $175 to drain my pool and for start up chemicals but I figured that's fine since they are putting salt in. The worst part about all of this is there is zero communication with any of the technicians who do the estimate or work on your pool. They leave the office managers there to handle everything which is unfair to them. I have asked for a list of all the work they have done but probably won't get it. The only time they communicated perfectly was when they needed money which I guess is all they want from a customer. I guess $1290 doesn't get you any sort of customer service these days

DO NOT WORK with them. They came to my place to get a perimeter of my pool to quote me. Which by the way was $13,000. I have been calling other people that offer the same service and have the same quality of product for $8,000 (Drop your name below and I would be happy to refer you to them instead). After that, I called Trilogy to get the perimeter measurements of my pool, and they said no unless I were to proceed with their expensive $13,000 quote. Screw them. DO NOT WORK with Trilogy!

Great service. Pool sparkles! Tag obviously takes pride in his work and does a super job. Thanks!

A+ work. We're first time home and pool owners and our pool wasn't looking so hot when we moved in. Now it's looking fantastic. Steve has been incredibly helpful educating us on how to take care of our pool. He's professional, personable, and kind. Glad we got him as our guy!

I called Trilogy Pools (found them in Angi's List) among others in mid-December, they were the only who actually came out to look at the pool before giving an estimate. When I received the estimate it was very detailed and reflected what the contractor said he would do. They were also flexible when I asked for some additional work that wasn't the original estimate. Once they started, the crew was efficient and timely, they were done with the inside of the pool in less than week. I am very pleased with the results, my pool is now transformed (see before and after pictures) and I plan to use them to service my pool equipment as needed. Thank you, Trilogy Pools!

Great service, I highly recommend, I never have to worry about pool, it is always ready to use.

I have had an exceptional experience from my first call to Trilogy pools and talking to Sara who was incredibly
Helpful, supportive and understanding to the problem we had with our pool. Her way of assuring me that I was in expert hands was what I needed the most. I was explained in a step by step way of what was needed and they worked with me to solve my problem. This company is exemplary of what pool service companies should be, where others try to extort you trilogy pools were honest, to the point and above all helpful to support me the whole way. I cannot thank them enough for this exceptional service they are providing and look forward to them looking after my pool for the coming years. If you have had bad experiences in the past please give these guys a call and I can guarantee you will be looked after to the utmost level of excellent service. Thank you again for all your support Sara. I am so grateful.