TruWest Credit Union - Priest & Warner, Tempe AZ

Addendum: I'm so impressed with how well this branch has adapted to the pandemic. I was able to get a replacement debit card using their drive thru with their cool pneumatic tubes! Service was super fast!
Prev: I love this branch. Super clean and what I'd expect from a professional business. And then I had a wonderful interaction with a bank teller. She called me "mi'jo", which made me feel cared for and kinda warm and toasty. Love it!

My wife and I were stuck without being able to use our debit cards or charge cards Jan. 2nd.
Stores declined their use and no prior alerts to the problem. Corporate-get blast emails or texts to all customers on supposedly Visa servers going down. This was a very terrible experience and your company did nothing to help. We had to drive down to your branch and get in line to have branch personnel to answer questions! Don't let your vendors set your business. Your business is customer driven.

This bank does zero to help out their members, highly recommend not using them for business account!

I have a loan with Truwest. I never had done banking with them prior to opening this account. The staff there are helpful. Lines are small. Usually never more than 5 minutes waiting. I actually plan to open another account with them since they have won me over. One more thing I love about Truwest is their banking fees are very reasonable.

These people need diversity training I didn't even get proper help they didn't even inform me that my checking account has changed I had to find that out when I called the customer service number they have more diversity on the phone then they do when you go in there is different people of different cultures that keep an account here.

The staff have always been knowledgeable and friendly. When I was new to AZ, they helped me start an account and I've never had problems. I appreciate them so much.

When i lived in Texas, I was able to get new bills all year around. When I moved AZ, I could not get any new bills for the last 3 years expect before Christmas. I asked different Chase branches, no help! I finally try to call the credit union as my last hope.the other location could not help me, but this one - I really would like to thank the branch manager at Warner/Priest location. He made it possible.

At this Truwest Credit Union I was checked in right away by the teller and taken care of quickly by Nicole Wenman. She was friendly and did not waste my time. I am glad I came to this Credit Union. They also have great specials. Check them out.

We have been with the credit union since the 80’s. Love the products and services offered. There is room for improvement in your gift card distribution however, so much paperwork and time.

They do in 30 seconds what it takes another credit unction branch 5 minutes. Really nice building and very friendly staff, I'll be using this one more often even if it's a 3 mile drive

Absolutely love this place, they are quick and efficient and have made me ten times happier than I ever was with my old bank, thank you guys!