Tucson Federal Credit Union West Branch

I haven't had any bad issues
The ladies and gentlemen that have
Attended me were smily and greeted me
In a friendly way I will continue to bank there

I've been with Tucson Federal credit Union for at least 20 years or better never had a bad issue never had a problem with them I think it's a good credit union and I think it's a safe place to put your finances

No customer service and will not do anything you ask that other branches will

Update they must have had a change of heart and made it right. I still don't know why they were so rude but after my review they made it right! Thank you

Gosh, this has to be the nicest bank/credit Union as far as customer service goes that I’ve ever been to. Whether in person or over the phone every interaction I have here is incredibly pleasant.

Worst experience EVER.you guys should be more user friendly, a mission to get something done. And scheduling is 3 weeks out mon-fri. Horrible experience you guys lost a loan I got from quebedeaux GMC for $61,000, TFCU had offered me the lowest interest rate but I refused and wen't with ally financial.didn't care there rate was 1% higher than what TFCU was offering. Pride!

Three reasons
1. Non-Usage Fees?
2. Closing accounts is a mission and a half.not good experience.
3. D all of the above made me refuse a lower interest rate I had been offered by dealership to finance with TFCU.

Years ago I was going through financial stress and TFCU helped me get a title loan and made me open a Savings account (I didn't want) never used by the way. Opened a credit card.

Paid everything off the loan completely and was getting better creditcards offers with rewards, something TFCU wasn't.

Two years later

Started receiving notices I've been missing for 3 months.no call at all, just by email in regards to statements. Found it odd when I had a zero balance.

TFCU was charging me non usage fees.

It gets worse,
To close the account was the world's hardest made!

I called set up and appointment cuz of covid yall have restrictions.blah blah I followed them scheduling 3 weeks from then.but it was the end of the month so they were going to charge me again non-Usage fees. FML.rep. Stated I needed to do it over online that she couldn't help. I DOC-sign everything and submitted.this bank forgot to close my savings and then my savings account (I never used) was charging me fees for not having multiple accounts with them.

Was over it.you guys are not helpful.
TOOK ME 3 MONTHS.
SEPTEMBER AND ALREADY IN DECEMBER REQUESTING THIS.

The staff at this branch TFCU Ajo and Mission are amazing! They are kind efficient and easy to talk to. Love banking with them!

Worst worst worst drive thru service ever, waited in the drive thru line for 1hour and 45 minutes. What is that about!

Every other bank in the area is open this bank still refuses to open.outside the lines were 30 to 40 minute long waits as they only had 2 teller systems. They finally added a 3rd nearly a year later. Machine is down? Dont have time to sit in line or otherwise unable to go? Well the useless call in service will have you sit just as long. That is if you go through its clunky call system. Which refuses to let you make a payment unless you speak through a operator. I would make online payments but that's not allowed for auto loans even if you have a account with the bank. After all that they still have the audacity to still charge you 20 dollar service fee.i hate this bank

Horrible customer service. Signed in with one person ahead of me. 6 people later I'm still waiting. Almost an hour then the manager comes out with a bogus excuse for their horrible customer service with a maybe someone will be coming back within the next ten minutes. Waited ten more minutes.still nothing. I got up and left & took my business across the street to BofA.