Tutor Time on E. Bell Road & 42nd St, Phoenix AZ

Poorly run daycare center that offers little to no educational value. No degreed teachers or director. Custodial care provided in a negative environment.

They are honestly so nice! My friend has worked here part time in the past and honestly they're so patient with the children there! I adore this place!

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Strange place. I give 2 stars because my son likes this place for some reasons. Staff wise, just one single person in this place that has courtesy mannerism, that is it. Everyone seem very cold in this building.

I had my 11 mo son in this location for 2 weeks.

I’ll start from the top. We stopped by the Friday before my son was going to start, just so HE could warm up to the place. There was no warm welcome, the people at the front were more confused as to why we would drop by ahead of time. No one regarded my son to say hi or anything. I brushed that off.

First day, they weren’t logging his meals in the app like they were supposed to, so I was worried that he wasn’t drinking anything? Turns out it was just a technical glitch. I brushed it off.

Every day at drop off and pickup my son was panic crying. I wasn’t sure if it was just his separation anxiety or what but it was SO unlike him. It was a new type of cry that he hadn’t done before. My son was in a daycare prior to this; so this wasn’t our first rodeo.

My mom senses were telling me I should start looking into other places. Every day they were sending me photos of him just sitting on the play mat, alone, looking around. The next day, they called him by the wrong name when I dropped him off. I knew I wanted to pull him then.

They also would answer "yes" or "no" when I would message a question - I know you're busy, but you're taking care of my child, would it hurt to put a little personality behind your interactions? Including at dropoff and pickup? Fake a smile?

I wanted to wait to write this review - my son has been in the new daycare for a couple of weeks so I have a better idea as to what happened. During the interview for the new daycare, my son got a BIG welcome, where all staff was smiling and playing with him. Something I didn't have in two weeks with Tutor Time. He hasn’t cried for drop-off and pickup for the last 2 weeks he’s been at his new location. I get smiling photos every day. I truly think it’s because he is getting more 1: 1 interaction, more hands-on. Tutor time did a great job keeping my son alive, but I want him surrounded by those who would raise him like their own.

Do I think this place works for some? Of course. Would I recommend it to anyone who has kids who can’t speak yet? No. I’m just not confident in the level of care being given. I would only feel confident if my child told me himself that he liked it there.

Just want to add, I tried to pull him sooner but they said they couldn’t allow him to be there one day only, it would have to be a full week. So I kept him there. (but on the flipside, thankful that they allowed me to pull him without more of a headsup)

Also, after looking through the notes, I realised after the fact that they gave him breakfast for the first week and not at all for the second week. I should have caught that sooner, but I just thought it was odd. They wouldn’t give him breakfast that first week unless I specified. I would think after 5 days of specifying I wouldn’t need to remind them again.

I hope I’m not coming across any which way. I try to be analytical with my assessments and just state facts. Also sorry this is so long! I just wanted to make sure to get every little detail in.

I do believe this was happening during a change in Directors; but that shouldn't make or break anything. I didn't meet either the new or old director.

BULLYING AND LACK OF CARE
My child attended for about 2 years before he was supposed to go to kindergarten. It was okay the first year but once children started coming to school after the height of COVID, it went all down hill from there.
We had problems of another child kicking my kid and leaving bruises all over his legs. We spoke to Nicole about it and she informed me they sent a note to the parents about hitting but they never came to me about my child being hurt. Nicole assured us it would not happen again and they are being monitored closely (far from the truth). A few weeks later my son came to me saying two student pushed him down while outside and were stepping on him. When I asked if he told the teacher he said he couldn’t because they were stepping on his face and he couldn’t get up.
You can only imaging how devastating this was to hear. I immediately sent out a message to the school about this issue but never received a response for a whole week! Not only that but every time we tried to meet with the director, Christi, there “just happened” to not be there. Everyday for a week they avoided us during drop off and pick up and wouldn’t respond to our messages. (Specifically about the incident that happened, Christi would send out messages about other things just fine) We finally just spoke to the girl at reception about it (Destiny I believe) and she, like Nicole, provided nothing but excuses. We were even told by staff that Christi doesn’t deal with these issues well and she tends to brush them off and ignore them.
Luckily I have a kid who feels comfortable with his parents to tell us what is happening-otherwise they would have never told us.
There was one more incident before we pulled him out (while we were making arrangements) where he got sick and threw up. I received a voicemail from Christi letting me know what happened but the tone in her voice was so rude and made it seem like my child throwing up was such an inconvenience to her and I need to come get him. There was no sympathy and she didn’t bother to tell me how he was doing. All she cared about was that she made a mess. I was later told by my son that another child was throwing up and that’s where he got it from, we were never informed of that as well. When I asked why they think he threw up they “had no clue”.
All that being said the curriculum they are supposedly teaching isn’t being executed as much as they make it seem. Now that we are doing at home schooling for the summer we have realized they didn’t go over all the kindergarten prep they said they were going over. If you want your child to be learning a lot and to be safe then don’t take them here.

All of the teachers and staff are so welcoming and great with my daughter. I'm able to stay connected and know how her day is going with the Brightwheel app. Close to home and their infant program is fantastic.