USA Pawn & Jewelry, Glendale AZ

Be careful as when you go in to this pawnshop as a regular or a brand new person you do not get treated like a nobody made feel little, and underminded, disrespected all by the short bald manager as I was trying to pawn 4 things I go in here quite often, and there was just something different about this day but this day will be my last day coming here the manager underminded his employee, the way that he was talking to me, it messed up the whole pawn because he was way out of pocket the way he was talking to us, thought I was trying to sell everything that was priced over $100 on each item of four items brand new i was only looking for a 110$ he said don’t take two of these items after the employee has been making the pawn list for 20 minutes and then the cashier started to take those items off the pawn and then I was only offered $45 for two items that were easily $100 and $150 when the cashier said the item that the manager did not want to take he would buy personally for $50 and told the manager that and the manager said he didn’t care and walked away and then the employee looked me in the eyes and said to me we should go to a different pawnshop i was so blown away it was one of the craziest things crazy I had to deal with in a very long time. I had brought my friend with me. What an embarrassment I will not refer you to anybody or anyone there should be no reason any customers get treated that way or even that poor employee, I can only imagine what it was like to work with him all day as a customer I was able to leave the establishment I can only imagine how it felt for employees to work with him all day employee really asked me to go to a different pawnshop due to how the manager was treating me and the manager never apologize when he realized he was wrong. Just continued to try to make himself right.

Came in for the first time the other day looking for a loan. I was helped by a woman who’s name I can’t remember who clearly did not want to be there. I got my loan and got home and read the ticket carefully…the internal specs of my item are wrong. This is likely why her offer was so low. It’s her job to properly research my item by serial number, but it seems she just half-a**ed her through the transaction. I will go back and pick-up my item and never do business here again.

I had an excellent experience here. The staff is not only friendly but also incredibly knowledgeable and helpful. Ashleigh helped me and went above and beyond to assist me in finding what I needed. It’s clear that they genuinely care about their customers here. I highly recommend USA Pawn for all your pawn shop needs!

Ashley was amazing sold me my son's first chain for his 15th birthday for what I asked to pay come see her for the deals

Absolutely the fastest I have had to walk away from a deal. Walked in to offer tools and video games for sale. Both tools retail $100+ and video games which are still $50+ anywhere else. Wasn't looking to get rich but to get offered around $20 for the whole lot! Sure I don't dress in a suit and tie to bring second hand items in but at least give a fair price. In less than a minute they lost my business.

We were immediately greeted by Tariq and JoJo. Both were very attentive, personable, knowledgeable and professional. JoJo showed off several items we were interested in before she sold us a piece that was absolutely beautiful. We went over to Kristi who gave us a great deal! Our experience was so wonderful we are looking forward to going back very soon! Thank you all!

Great Experience! Long time customer, Great quality customer service
USA PAWN has did it again! I left with way more than I bargained for! Great Customer Care DEVLIN & ASHLEY!

Devlin always smiling, polite and very knowledgeable. He knows his job and I consider him the best.

Devlin is awesome! He helped me out with some jewelry and I’ll definitely be back. Fast and easy service. Very friendly.

Devlin was great at helping me maximize my pawn. Honest with his price and makes it a good experience. Not the come buy/sell and get out. Looking to pawn something ask for Devlin. A+

Service was great deulin help me pawn my stuff very resanable and professional great place will be using it no only to pawn but buy stuff

I've been in a number of pawn shops in the past, some good, some not so good. This one, unfortunately is not good. In fact, probably one of the worst shops I've seen. After entering the building, the first thing I noticed was white walls. White walls as in no merchandise displayed for sale. With the exception of a few TVs, and approximately 10 power tools displayed on the opposite wall, there's not too much to look at. I had brought 5 items in to sell, the associate and I had agreed on a price for 3 items (the other 2 items he said was not interested in), as he was preparing the paperwork for the 3 items, I had stepped away from the counter to look around at what else they had. When I came back to the counter, he had wrapped all 5 pieces together and began to remove them from the counter. I spoke up and told him we had agreed on 3 pieces, not 5. He told me that he threw those 2 pieces in to "sweeten" the deal, but never increased the price. He said he wouldn't change the price, that he just threw them in on the deal. He never told me what he was doing. When I called him on it, he was like a deer in headlights. I quickly canceled the deal. Watch these guys, they try to be slick. I will never set foot in there again.

Levard was very pleasant to deal with in a time of need! Best pawn shop in the valley! Would definitely recommend

I would like to thank Devlin he was very helpful and courteous. I’m new to the area and I really like when I go somewhere and the customer service is awesome and he is awesome thank you.

I really enjoyed the service I received it USA Pawn today. Devlin and Ashley are very nice and give good service. Thank you guys and gals.