Valley Environmental Resources, Tucson AZ

I can not reach the company for service, has anyone been able to reach them or found where to go for service?

Not cool to leave all of your clients hanging. You promised us a warranty. We bought this system 10 years ago and had it serviced every year with new filters. What do we do now?

Shame on this owner, you left all your customers in the Dark and Now we have to probably buy new systems! I See a class action lawsuit in your future!

Horrible company! We’ve barely had them for over a year. They never gave us our annual service. Today I called an another company and I found out they have completely shut their doors. They gave no type of notice. Their phones are shut off and so is the website. Now we can’t get our unit serviced. It’s like they fell off the face of the earth…

We're having problems with our system and have no idea who we're supposed to get a hold of since they have gone out of business

I don't understand why we didn't received any communication providing the required and needed information to contact for any follow up or maintenance towards a system that was financed and completely paid to them. I really hope they are just in a transition and that any warranty may not be affected for this unacceptable lack of communication and service from your company. All of your clients deserves to know what is going on. Phone numbers provided are out of service and emails are undeliverable s. What is the accurate contact information, please update your webpage!

My husband and I have left several messages with this company, no response. Don't use this company. My next call will be to the BBB

Had our system installed about a year ago. No issues with it. The soap product that are designed for the system specifically are not great. Also we were told if we are selling our home they would move the system to our new house. Well we have been trying for over 2 weeks now to get ahold of them and the emails can’t be delivered and all calls go straight to voicemail and we have not received any calls back. We have to be out of our house in three weeks.

Does anyone know if this company has gone out of business? I purchased a home with their water softener and I have attempted to contact in multiple ways for 3 weeks with no response. And emails are not being delivered stating the addresses don’t exist. I’m guessing they went out of business. I would like to have service done on the system as I have no idea if the previous home owners ever did, but no one ever responds to me.

Can somebody please tell me if this company is still in business? My wife and I have been calling for a week now and have left voicemails when we can, but now their voicemail boxes are said to be full when you call now. I have also filled out online forms for them to contact me and have sent them emails as well and STILL NO RESPONSE from anybody. It's like they wiped off the face of the earth. Seriously what is going on here? A year ago they were very responsive and informative, what happened? If they're still in business, they really have poor customer service and if they don't get in touch with me. I will be taking action to report them to the BBB.

It has been almost been 2 years since I have had my system serviced. Excuses began in 2020 due to Covid and low staffed, I gave up on trying to get the system serviced. I have been calling and filled out the online form this year and no one has called back. Is this company still open? It is extremely over priced, do your research and find another company.

Horrible company and awful service, the kid that came to my door was so rude! Not only that but the water softener we ended up buying didn’t even work. Don’t ever buy from them!

Don’t do it! They have great, friendly sales people and you really think you’re getting a good deal. The system is ok… our water taste good but still a ton of hard water stains on our remodeled bathroom. Extremely over priced. I would definitely recommend to get a saltless system. This system requires salt and it is a huge pain. The soap and cleaners they give you are AWFUL, so those don’t even make it worth it. When we move to our next house, I’m honestly going to leave this system as it’s not even worth paying this company to reinstall it at a new home. I’ll go to Lowe’s and get a cheaper, saltless system.

Ok, so we got our system installed last week and I gotta say we couldn't be happier! The salesman was awesome and not pushy at all. The installers went way above and beyond to make sure I was happy with the install. I wanted the unit in a shed on the side of my house and the guys stayed from 1: 45 until 9: 30 at night to make sure it was done. They could have taken the easy way and said it wasn't possible but they killed it. Even after my 2 1/2 year old went to bed they were super respectful and did their best to keep the noise to a minimum. She didnt wake up once. They dug a trench all the way around my house and put all the landscaping back so you wouldn't have even known they were there. I initially got the system because my wife wanted it but I fell in love with it. The water tastes better than any Bottled water you can find and you can tell a huge difference when showering or doing laundry. 10/10 would recommend to anyone