Valvoline Instant Oil Change, Sierra Vista AZ

Cruz, Zell, Jordyn, Anthony, and Ramon were all extremely polite and professional. They provided timely service and were very knowledgeable.

Damaged my transmission, they poured transmission fluid into the excess venting port and attempted to place blame on my previous mechanic. They also ended up not being able to remove my skid plate and doing the oil change, telling me the only option they could do is tear it off if I wanted an oil change.

Went in for an oil change seeing as they do a 18 point inspection along with it. Had, or I believe everything was checked out. I get home and looked at my coolant reservoir and it is completely empty. They marked it as Checked/-OK.

Sorry that's not ok. Hoping they didn't skip over anything else.

A bit expensive if you think about it for what you get come out pretty good, sitting in your car while everything is being done is great, unlike other places you know that they are working on your car and your not wasting time. The staff was great. The things they did like checking and topping off fluids, tire pressure

Its great that they report service to CarMax if youre ever gonna sell your car. Do they also report all those "overdue" services they try and sell you? That would be not so great.

I like going here because I really like not having to get out of my car. The service is very professional.

I went in for an oil change and noticed on of the tech using a ratchet and socket on my battery bracket. I thought maybe he was just tightening it up. When I got home I noticed that it was completely undone and not securing my battery. Why? Just baffling. Won't be back.

Quick, professional and a really great team to interact with while you stay in your car for the oil change.

Professional, knowledgeable, friendly competitively priced and Quick, you never get out of ur car.

I took my Jeep in to chase an oil leak. The crew performed a detailed check of my system and found that the issue was a simple plug screw change. They changed the screw, cleaned up the mess left behind by the leak and topped my fluids. This crew saved me a lot of money, stress and downtime by being thorough and efficient. Sam and Michael addressed all my questions quickly and gave me the upmost confidence in their work. This is the only place in town I trust to be honest with services and prices. The crew being friendly and helpful is a huge plus. Thanks again, Sam and Jeffrey for the great service and feedback. Great team!

This is a great store because of the staff they were all professional and knowledgeable. Will use again.

Have used Valvoline for 4-5 years in several states due to being a military family. Started using them when it was almost impossible to get an appt at the dealership. I love the convenience of the drop-in service. Have always had great customer service, timely and offer a military discount which is normally better than the coupon I am sent.

The price was regular, but the military discount was nice… A bunch of young kids working there, but they were all polite and seemed pretty damn competent, that was very refreshing… Full top office for free of all the usual stuff, they show you the levels and what’s going on…I’ll come back here for all my vehicles

Professional team, did a good job on my truck but the did not correctly secure the splash plate on my VW after the oil change and it came flying off as I was driving. I would not recommend bringing any vehicle with a splash plate to them.

The lady was very nice and knowledgeable. Idk her name but she use to be the assistant manager.

Although a bit pricey it's a good service to just pull in and stay in your car while the team does their work

I came in for a differential gear oil change because I was unable to remove the drain plug on my 1988 Chevy S10. The service manager offered to loosen the plug for me so I could continue to do the gear oil change myself. He loosened the plug, gave me a replacement one to use instead of my corroded one and didn't charge me for the service. This is fantastic customer service, way above and beyond. I will always use this establishment for oil changes in the future.