Verizon, Tucson AZ

I've been in several Verizon stores across the country and Ashley tops them all. She did a great job of helping us choose devices and plan/add-ons. I've always gotten good service but she went above and beyond and that's saying something today.
Also, I get a cell signal where other's do not. <3
Thank you to Verizon and especially Ashley.

A little disappointed, today was my THIRD time coming in after buying new phones because all my data will not transfer over. After my last visit I was told everything would transfer in a day or two which it did not. Today I go in at 9: 15 and I'm told by the guy standing in the front there's only 2 people there more would be in at 10 to come back basically. Not sure why he was unable to assist me with my return and transfer apparently his only job is to stand there and take names

Rude representative….

Recently disconnected my home internet service (which was fantastic, way better than Cox) due to moving out of the service area. Verizon customer service told me I had to return the equipment to a store within 30 days. When I arrived the rep (Lupe) told me she couldn’t take the equipment. I made 3 attempts to vocalize that customer service instructed me to drop it off and each time she interrupted and aggressively spoke over me saying “You need to call customer service to get a return kit” which didn’t make any sense because why would I have to call customer service to disconnect AND again to get a return kit. I had to say her “Why do you keep interrupting me? ” Before she would allow me to get a single sentence out in an attempt clear up my confusion. I walked out of the store angry, frustrated, and more confused. I’m being told 2 different things by 2 Verizon employees, I’m not sure why that makes her feel like she needs to be rude to me, I’m just trying to return some equipment.

I got back in my car and called customer service to find out they were supposed to send a return kit when it was disconnected but the order didn’t get processed for whatever reason.

All in all a bad experience at this store. If I go back I will be avoiding Lupe, if she’s the only one working I’ll go somewhere else. I’m considering ditching Verizon for Mint after this interaction to be honest, and I’ve been with Verizon for almost 20 years. While Lupe’s information was partially correct she certainly could’ve gone about it differently… Example: “I’m sorry, you should’ve gotten a return kit in the mail, I’m not sure why you didn’t but if you call them back they’ll be able to ship you one”, it’s that easy.

2/5 Stars - Wanted to do 1 Star but her information was partially correct even through it was relayed unprofessionally.

Nicely laid out store. Bobby was knowledgeable and professional all the way through our converversion back to Verizon from T-Mobile.

This location and employees I give 5 stars. Verizon prices though are extremely high. We switched to T-Mobile because for two phones we only pay $90 per month for unlimited data, free Netflix every month, every year. As well as free food, $5 movies, $2 off Dunkin, and much more. As well as tons of giveaways. All included in our $90 a month for 2 lines. Verizon and T-Mobile both have great service. But t- mobiles price and everything we get with it. We had to switch. But will miss the employees of this particular store. They have always been extremely helpful, knowledgeable and friendly

Marina was awesome today! She was patient and took her time walking us through everything! Thank you!

Manager Frank provided excellent service in diagnosing and fixing my phone's problem.

There was some artifacting on my iPhone and I was delighted that Bobby was able to bring everything back to normal. Well done Bobby!

Seriously the BEST customer service! Sarah was patient and very helpful. Another girl helped my boys get their phones set up. I wish I remember her name, she was phenomenal. These ladies were heros!

They can't help with anything. I have been trying to deal with an issue for 9 months told by at least 5 people that I have documented they were going to fix it and never did. Stay away far away.

Wanted new service. They charged me for extra good service but gave me basic. I had to spend hours on the phone to get it straightened out

These guys are great. Every time I've gone here they are friendly, helpful and no pressure selling. Won't go anywhere else.