Verizon Authorized Retailer - Victra, Surprise AZ

Elysia is great! She helped us get new phones for the family. She is very polite with a cute accent. She is our favorite and will recommend to friends.

Very helpful staff and phone help. Still working on my problem, but I’m confident that all will be resolved.

Tristan was very patient and attentive even though he was very busy. Enjoyed our experience with him.

Elysia was an incredible rep for verizon. She answered many questions and helped me with plans and products Elysia was the only rep working. The girl is amazing and deserves a raise! Give her a raise:)

I do not like to post negative comments but Verizon. I was not happy with Verizon they didn't fix my issues. It was a long wait.
The staff was not helpful I had a credit for my bill. I will never deal with Verizon again.

Customer service in the afternoons is ignoring everybody. While there is a line one of the girls just sat around and took her time to call someone else. Disappointed

Christine was awesome! She answered all my questions and showed me settings that will definitely benefit me.

I have been dealing with this store, customer, service, and account managers on the phone. The store had promised me one thing and then I was charged for two phones that I never wanted in the first place. I have been with Verizon for numerous years, and I am at the point of almost canceling service because of them not following through with what various people had promised, they would follow up on. I even went as far as sending a nice email to the account manager, who is no longer with the company who had given me his direct line in case I had any issues. I am one unhappy and disappointed customer who has been misled lied to and not asking for anything for free! With all the inconvenience the last was I was supposed to get credit for $700 in my account which I was told by the manager at the Surprise store. Seems like I need to call customer service again because his hands are now tied. So I feel like I’m getting the runaround once again. I had no problem with the two phones that I had and no way I needed to brand new phones. I have been with contracts with Verizon for many years but I think I’m done!

Johnny was great. Had all the answers and really help me establish my account with phone I wanted and associated services. Made it all easy to understand.

What a great experience purchasing a new phone! Johnny was a great listener and gave me exactly what I was looking for in a phone. Pricing, features and style were all part of the process.

Christine is absolutely amazing! I got to her everytime I get a new phone, need something or just cut im confused. She is the absolute best!

Jackie was fantastic, and Johnny was very kind. Both energetic and we enjoyed hanging out with them for we were there.