Visionworks, Chandler AZ

Jalynn was so helpful and knowledgeable. She took the time to explain my coverages and gave me suggestions picking out glasses. She made me and every customer that walked in feel welcome. Thank you Jalynn!

Had a great experience. I went in to grab some new glasses and It turned out my prescription was expired, but they were able to get me in for an eye exam in only a few minutes, and was able to order new glasses the same day. I appreciate that they value the time of their customers, as the whole process lasted under an hour!

Dr. Patel is thorough, professional and took time to explain my results that really was impactful as I have been going to this store the last 3 years every year I see a different doctor. This year I'm glad it was Dr. Patel.

I ordered glasses for my son and I a month ago and was told it would take 2 weeks maximum. When 2 weeks went by and I didn’t hear anything I called the store. The automated answering system informed me that my order was delayed and no status was available but I could expect an update in 3-5 business days. I did not receive any sort of phone call or email notifying me of this delay. Now a full month afterwards I called and the automated system told me the same thing so I asked to speak with an agent. I was put on hold and hung up on twice and then put on hold a third time without even being acknowledged. Finally, someone picked up. They informed me my glasses just got there today and I can pick them up and that I should have gotten a notification. I did not, but also this seems incredibly coincidental that they would arrive on the same day I finally got to speak with a person. I understand delays happen but some communication would be appreciated. I’ll probably be taking me business elsewhere from now on.

Dr and the staff was great. Girls on the floor and the Dr's assistants were great. All nice and professional!

Bought two pairs of glasses less than 7 months ago. They both have "scratch resistant lenses", which I paid extra for. Both pairs are scratched. They are supposed to be covered under warranty, however the store got a new computer system since I purchased the glasses and now they say they are not covered, so there is nothing they can do. Terrible customer service.

Can’t say anything but good things! Great communication, efficiency, friendliness, everything! Great experience

The whole team helped me look around for glasses. Max especially helped by giving me new nose pieces to help with the weight of my glasses. Extremely grateful and pleased. Will be coming back!

They squeezed me in for emergency eye exam, but didn't feel rushed. The staff were professional but friendly. Doctor took time to explain the problem. Great experience.