Visionworks, Gilbert AZ

I absolutely adore Dr. Bassett! I have a birth defect in my eyes that can be challenging to correct, but Dr. Bassett gets me and my unique needs and has been able to refine my prescription so well that I see 20/25.the best I ever have had in my entire life. And he has a great personality on top of that. Strongly recommend him!

Absolutely terrible. I went in for an eye exam for glasses. The Dr was friendly but unfortunately he got my prescription wrong! When I went to pick up my glasses, I immediately could tell that the prescription was wrong. When I spoke with the lady up front and asked her to check the script, she was rude. I wish I had gotten her name, so I could include her with a personal shout-out in this review. (She wore glasses and had the gray roots in the front, just I'm case you actually buy glasses from these people, you can avoid her!) When she came back with the glasses, she informed me that the script was in fact "spot on", and when I continued to tell her I couldn't see out of the glasses, she tells me the Dr will not see for at least 2 weeks for a follow. So, I asked for a refund. Went for a new exam at Costco, and of course the script from Visionworks was far from "spot on". It was in fact was wrong on both eyes! Trust me, don't go to these people! Costco optometry was excellent, very professional, had a much better selection of frames and was cheaper!

Dr Barrett was quite good at what he does, and seemed intent on helping me achieve my goals for my vision problems.

Customer for 6 years. 3 minutes in there today and I walked out. Took off work and drove from Chandler to this location too. Bummer

My $20 copay was not reflected on the bill, when I called about it:
1 every time I called had to wait at least 15 to 30 minutes to get hold of someone.
2 turned out they charged a ‘standard’ $70 eye glass exam (not covered by insurance) which I never asked for!

Horrible experience

Very nice experience! The lady doctor was very nice and knowledgeable! Definitely found my eye doctor for the whole family!

Dr Sowash did a very thorough exam and took his time explaining the tests and the details of my eyes. I will tell my friends and family to go there when it’s time for their eye exams.

I’m fairly new to the area and was worried about finding my new optometrist, but Dr. Basset, the gentlemen who helped me with selection of my frames up front were all great! Very friendly, knowledgeable and ensured promptly service. Unbeatable deals available also. Highly recommend.

Dr. Bassett’s exams are always quick, but very thorough and he explains your eye health to you. Very happy with my experiences!

Doctors are very knowledgeable. The specialists who help with finalizing the frames and payment are kind, patient and experienced.

The Dr. Slavic was amazing. She explained everything she was doing and why. Our consutant named Unique was also great in helping me find attractive glasses and getting the most out of my insurance. I hope they add a few more XL fashions. Overall a great experience.

I took my 5 year old son for his first eye exam and first pair of glasses and their services was great right when we walked in the door, best place highly recommend this place friendly staff great doctors.

Had a really good experience with the nice guy who helped us find frames and checked out our Insurance benefits to make sure we had everything we needed! Very nice and thorough! Thanks vision works! Doc and staff in back were great as well!

Very friendly staff and doctor who take care of your eye needs. I recommend Vision works at SantTan village!

I have a very enjoyable experience and have already shared it with another person. I would highly recommend your service!

This location is my favorite. Besides being close to home:) they have the doctor in on Sundays. With my busy schedule this is perfect. The patient care here is “Top Notch”. They are always on time and prepared for my visit.
Also, the selection of glasses is pretty awesome too. They carry my favorite brands. Coach and Guess:) Thank you for having an amazing team!

NIce and neat facility. I walk in and got accepted immediately. The test area was clean and high tech. The test with the tech was quick, which is nice. Dr. Basset was very attentive and knowledgeable. I would definitely recommend this place.

My experience with Visionworks was awesome. Clean professional facility. Very nice staff and Dr. On time appointment.

Everything started in time, went smoothly, and quickly. Friendly and helpful staff all the way around. Thank you!

From the moment I walked in I had great customer service! I liked dr. Bassett he took the time to ask me what I did and made some great suggestions as to the type of glasses I would need! When picking my glasses I was given great suggestions as to what looked best on me! I appreciate the whole experience!