Walgreens Pharmacy, Phoenix AZ

The pharmacist Jae alone is the reason for the one star review, the store itself is fine. I assume she's the pharmacy manager because when I complained to someone else about her they stammered and made excuses for her. Then all of my prescriptions were suddenly transfered to my old Walgreens over 30 mins away.

Jae has been rude to me personally multiple times, I've let it slide because my Husband also works in Pharmacy and from his prior experience of working in a retail Pharmacy, I know its the worst; so I have compassion towards those who work retail pharmacy and give a lot of grace.

I looked past her being rude, randomly canceling my prescriptions and sending them to my old pharmacy.

However, tonight she was beyond ridiculous. I went to drop off a prescription for my daughter, she starts talking about the phone number and that my daughter isn't in the system and that the phone number on the prescription is mine, I explain to her that she's 16 (as stated on the prescription) and my daughter and that she hadn't picked up from that location before but she IS in the walgreens system and she should be able to find her by her birthdate. Jae bites back about the phone number belonging to Yvette. I again repeat myself. After seeing a display or either her refusal to do her job or her incompetence I asked for the prescription back and drove 5 mins to another Walgreens and had it filled no problem, no issue.

Not sure what's going in her life that she's always so difficult and miserable, I truly try to lead with love and treat people with kindness, regardless of how they treat me, but after spending 10 hours at the emergency room with my child, the last thing I needed tonight was grief from Jae again over a basic antibiotic prescription that was easily filled by another walgreens in less time than it took me to drive there. So utterly absurd and ridiculous. You would think given the area that their service would be top notch.it definitely is not.

I typically use my account to write positive reviews because if I ever have an issue with a business, I will simply try to see if it can be worked out amicably and privately. Every business deserves that. After multiple issues over several months with this pharmacy- I am here to say they are extremely rude, unprofessional, aggressive and unwilling to help. Ive had the main pharmacist (woman) yell and hang up on me twice a few months ago when asking questions about when my prescription could get filled because it was out of stock. I understand delays/script shortages, but I was getting the impression I was a burden by calling to ask what to do in this particular situation. I advised I was confused about the situation and stressed as I did not know how to handle on my own. She yelled that she did not have time and hung up. This week, I had some basic questions on a prescription that wasn't available again and I was passed off multiple times to technicians that were unprofessional and advised they had 1000s of other prescriptions to worry about and I was not a special case. I was trying to understand when to call back or how I should proceed. I finally told them I gave up and just did not understand how to fill the prescription I needed after being given the same answer of "just call back"-I am switching pharmacies as I do not feel comfortable using this one or want to ever go back to a place that is so rude and unprofessional.

Extremely rude and passive aggressive staff. I know people are over worked but a condescending tone with, “Oh, does your doctor know all the medicine your insurance covers? ” Like no, dude, that’s why we’re asking you about the medicine.