Wells Fargo Bank, Tucson AZ

My mom and I are very thankful to have worked with these wonderful bankers who helped us with a complicated process. Omar Hernandez, the branch manager was very kind and knowledgeable. He took his time with us and made us feel heard with our complaints and frustration. We also worked with Cheyenne Cassill who also was very caring and took time to help us. This branch is #1 in service. We highly recommend this branch.

I met with who I thought was a personal banker to change some features on my account. His name is Omar and he was so kind and thorough in not only helping me but in explaining things to me.
Come to find out he is the bank manager.

At one point another customer was yelling at a teller and Omar politely excused himself to offer assistance to his employees.

It was refreshing to see someone not only help someone else in need but to ensure that the branch was safe for everyone there in that moment.

I went into wells Fargo to get 3 things done.
Your employee was not helpful at all. She kept saying online banking I do not want to do online banking. I have been a Wells Fargo for almost 30 years. You would think they would accommodate my needs or be more helpful.
I most likely will change banks.

This is BS they need to update hours I’m running around to banks that say drive thru is open until 2 and there not!

The tellers here are awesome. They always make me feel so welcomed and appreciated (they often greet customers by their first names when we walk in). I also always love it when I see a business that makes an extra effort to help elderly people- I've noted numerous times when tellers showed a super-caring heart and gladly gave a little extra touch of patience and kindness to some of the older folks who bank here.

Recently, near closing time, I inquired about needing a notary for a refinance that we were doing, but was told that all appointment slots were filled up for a week or so. The woman who does the notary work overheard me and came out to share that she could squeeze us in. This was super helpful and if we had not had her help us out with this I we would've had to postpone the refi for at least two weeks -due to the holiday season.

Opposo yeah maybe we need andabout I had thought cuz I grabbed the chips I saw the two bags of chips I know she said she said you guys said is a test email and said about it I just taking too so and I thought about the soda but you know how they have all the soda but I was like I don't know what I'm doing I don't know like if I can go on stuff