Window World of Phoenix

Had the pleasure of working with Lee, he was on point with not only the initial steps of the process but all the way through installation. Thank you to the whole team, the compliments I get on my new windows and doors are incredible!

The installers where awesome, they did Great!
Not the right size, Windows are way to small.
They used plastic 2 “ wide on each side, plus in the Guest room 3” on top and bottom of window, it is a long and narrow window already.
I called a few times, when my rep called back, he said; they could not do more window than the original, they windows are way smaller now.
I wanted for him to come out and look.
He just got upset with me.
I told him, so, I am paying all this money for plastic! They would not even reduce my bill or anything.
People please if you purchase windows and they do not look the right size right away, complain then!

The sales rep and office staff are great, the windows are good, but the installation was horrible. They got the foam on the walls around the windows and it pealed off the paint, they left my gates open, left debris on the ground, one of the windows would not even open, they unscrewed pipes that were attached to my house and just left them dangling, and did not even offer a walk through to check their work. I had to call the office to get them to send someone back out and fix their mistakes.

They were very wonderful and fast. Just one complaint. Shattered glass was left all around installation area in my backyard. I had to go pick it up by hand to prevent injury to my dog. Should be more mindful of cleanup when things shatter and animals live at the residence.

We're big fans of Window World. We used them in San Diego and were really happy. Called the Phoenix location, got what we felt were good prices for several windows, and placed the order. They were able to install very quickly. The installation crew was great. We love our new windows and can't wait to be able to order more!

We've been upgrading our windows bit by bit over the last year and interviewed/had quotes from 3 companies before we started. We ultimately chose Window World and their representative Ryan because there was literally zero hard sell and the price was by far the best value. We didn't call them back for about 6 months after the initial quote as we saved for the purchase but he remembered me when I called and has been consistently courteous and professional. The windows are beautiful and I've definitely felt the difference in temperature within the house. The install team, Arturo and his father, were amazing, hard workers, friendly, considerate and great with my kids who were DEFINITELY in their way (3 boys!). In short, I wouldn't hesitate to recommend for price, quality, professionalism and their great communication.when I texted a question Ryan would call or text back almost instantly. It's obvious they value their customers and I'm happy to recommend them.

I ordered a new slider, based on a friends positive experience with WW. Expectation was slider would be in quickly since few people ordering windows during COVID. Slider was ordered 4/22 and was to be installed 6/2 however when installers arrived the slider was the wrong size and for some unknown reason was custom made to a bizarre size despite my house having a standard 6x8 slider size. Some one should have caught this bizarre size either at ordering or procurement and questioned the size. Meanwhile we had other renovation projects planned that are held up because of this blunder. WW advised another 3 weeks for another slider to be manufactured. Not happy with WW due to the blunder and lack of ownership on WW part.

We had all of our windows replaced and a sliding glass door the salesman was great and the installers did a great job and the pricing was very good. We are very happy with our windows and would recommend window world to anyone who needs new windows or doors.

Had all 17 windows replaced. Very happy with entire experience. Salesman "Guy" was great, as were installers. Pricing was fair, with no gimmicks or hidden costs. Installation was quick, clean and easy. Would highly recommend.

Had 11 windows put in, the gentleman who came to our house was very knowledgeable & didn't oversell, which was greatly appreciated, nothing worse than someone being too pushy. The windows are fabulous, really decreases the noise from the outside & it really has helped with the house not getting too hot.

The windows are top quality and installation was professional and perfect. The real standout is Rebecca and her customer service. She blew me away today with her kindness - going way above and beyond anything I've experienced in a long time!

We had our windows installed last year, no troubles, this year we came back from vac and had a broken window, again no troubles, Window World sent out technician Ron Ortegas. Excellent service and very professional. Thank you.

We used this company to install our windows about 1 year ago. The Salesman was very friendly and educated us on how to spend within our budget to get not the most but effective engery saving windows.
It was perfect. Three days later the company said he was no longer with them. Bummer.
Yesterday they came out to our daughters home which we are co- owners on.the salesman was friendly but just wrote up paper work for all up graded windows no questions on what was in her budget or what kind of window.the price was $1500 more than what we paid. He assumed she wanted what we had put in our home plus a few upgrades without discussing the windows he picked out.
Her house required less windows.
We asked for referral discount or repeat discount, NO!
This company does not appreciate long term relationship with their customers or their customers referrals. No appreciation of having long term repeat clients or having generations of same family do business with. Very sad.
We are like family with our customers of 20 years and we always give back with gratitude to our clients that refer our salon and car business.

We had Window World replace our windows in September of 2016. We have enjoyed a lower cost in cooling our home and we don't hear as much outside noise as we used to. Very pleased.

Outstanding experience with Window World! They came out to present their windows. They came again to measure and I signed on the dotted line. Two months later all windows were installed by a team of professionals who were outstanding. They cleaned up after their work in each room and left behind sparkling new windows and a clean home.

I was impressed with their level of professionalism as I had three other quotes for windows [two from large stores and one from a small Phoenix based company ] and the products were not made in America. Also, the large stores hire out for installation -not what I wanted.

With Window World, the difference in price and quality were incredible. The fact that these windows are made in the USA, in Arizona for our Arizona climate was the most impressive factor. They are backed by Good Housekeeping and Angie's List so the reviews and recommendations spoke for the company and the quality of the windows. I am duly grateful to the team from Window World who made this year's summer a much more pleasant one given our heat humidity. My energy bill was significantly less this year as a result of the windows.

Bad customer service. Employees have no information to give you. They said "a sales person will calle you and will give you the information" they never called.

I have used Window World for a Sliding Glass door and 4 window replacements. I have been very satisfied with their service and the quality of the product. The price is also quite a bit less than the big box Home stores. Very Satisfied

I have a patrimony house, due to financial issues we were not able to repair it time to time that's why its conditions was worse, had too much damages but thanks to you guys now my house looks like a new house, that's really great.

I am impress with your services.

Hidden fees.everything is an additional cost. You get the frame for $189. Low-E and argon gas $79 per window. $868. Fins to finish the windows $660. I don't need it finished.we are going to stucco. Insulation fee $89 per window. $979
Have to have tempered glass $675.
By the time the nickel and dime you it's $6000. I went to home depot got excallent windows for $1200.
(On sale) And install then in 2 days.
EASY JOB!

Sales man was great, knowledgeable and not pushy.

Installation crew was a bunch of pigs. Left debri and a pack of screws in my daughter's crib. Left cups and botttles of beverages all over my house. Also left my back gate open. After speaking with a reprsenative over the phone, who didn't seem too concerned about issues, not very happy. Use caution with install team.