Wolff Mechanical, Tempe AZ

Had a fantastic experience with Wolff. Omar was knowledgeable and clear about the issues we were having with our AC. Our unit was serviced by a a different company a day previously and they did more harm than good. Omar and the Wolff team did a great job and our AC is back up and running. Appreciate their Manager Mark reaching out after the appointment to make sure we were happy.

Frank the Technician was amazing. He came late at night and again the next morning to fix another problem with our air conditioner. He called the next day to make sure everything was working efficiently. I never had a technician so concerned like Frank. Thank you again!

Have had issues with this company when it comes to them showing up for appointments. Contacted them on several occasions with no resolution. Paid $225 for the comfort club service, and has been a nightmare. Made an appointment over 2 month back, because they said they had no openings till May 31st. Had the phone records that has the date of the call, and immediately put a reminder on it. When they didn't show, they claimed to have no appointment set. They told me they would contact me which they never did. The service of this company has definitely diminished over the years. Update: Talked to the GM, and was very kind and gave me the customer service that this company had from the beginning. Just wish all of his employee's learned from his example. Wish I could have spoke to him back in March. Thank you Josh for taken care of me.

Worst company I've ever dealt with. I've had nothing but problems since I had them install my HVAC units. Recently another one went bad. They quoted me ten man hours at $175 per hour to fix a leaking coil, and that was under warranty and after I paid for a service contract! And that didn't include the freon that they wanted over a grand for! Don't do business with these scammers. They do poor work, don't stand behind it, then give you the run around. Life is too short to deal with unprofessional businesses with dishonest and unethical employees. Edit: See you're lying again. I did respond to you, and told you I planned to leave a bad review. Unlike your company, I kept my word. This kind of casual dishonesty is why I've called your company unethical. And you quoted me 10 hours of labor on a part that generally takes 4-6 hours to fix, at a rate far above the industry standard. Also you also installed a mini split system that has never worked and you never fixed that either. Also you mounted my AC units so it is extremely difficult to change the filters, and the one near the bedroom is extremely noisy. You're company keeps offering to make things right, but then repeatedly quotes me over $3000 to repair one small unit that's only 6 years old and is still under warranty? Or is it, I can't believe anything you say. That's why I think your customer service is unprofessional. You smile and nod but then lie and smirk and you never take accountability for your mistakes. It's just a revolving door of phony concern. Your response is the perfect example of that.