24 Hour Fitness, San Diego CA

I’ve been here probably ten times and every time it’s something new and awful. Entitled members are out of control and staff just lets it happen, between people constantly flexing and filming themselves in common areas or texting on equipment, spending over an hour on squat racks (been waiting nearly a year for two more squat racks), overcrowded and downright filthy cleanliness standards. The sinks in the women’s bathroom have an unbelievably bad smell, there’s loose hair and dust EVERYWHERE, don’t even go in the showers just don’t do it. Despite being a huge gym with seemingly tons of amenities and equipment, the gross factor and horrible gym culture here is too bad to enjoy it at all.

The staff doesn’t seem to care about any issue at all, I’ve had to ask management before why there’s such an issue getting on the squat racks, and they said unless someone babysits back there there’s just nothing that can be done. It’s been at least a year and it’s been like this every time I’ve come in. The rude members are out of control, doing supersets taking up multiple machines at once and won’t let you work in, broken machines and maybe one of each kind so lots of waiting and arguing amongst members which is a terrible disruption to a workout and bad vibes. Today there were two members who roped off half the turf area for well over an hour (also hoarding kettlebells, airdyne machine, treadmill, rower, and more) brought this concern to management because they were extremely rude to me when I tried to nicely ask how long they would be, yelled at me they were training for some timed race (aren’t we all training for something? Why is that more important than anyone else?) and we all pay the exact same gym fee, and the staff member said it was unacceptable yet didn’t enforce anything, made me feel so unwelcome and unheard. If I could give negative stars I would. Never coming back to this location, especially don’t come here if you’re trying to get a workout in before work.

Hands down the worst 24 hour fitness in the San Diego area. Full of people that are full of themselves and not willing to share equipment. Came here during a Monday afternoon and there were so many insta-betches “supersetting” ie hogging equipment that I walked around in circles for 15 min just looking for something, anything to actually work out on.
The people have no idea what gym etiquette is, the staff don’t care, and you’ll be waiting 45 min for a squat rack unless you’re here literally in the middle of the night.
Don’t come here.

After Covid they have stopped doing cleaning. Weights everywhere, dirt, trash and puddles on the floor. Pool wasn't cleaned and turned milky white, I ended up getting two staph infection from it after they said it was cleaned. Will not return, do no recommend.

So. It is 2: 14 AM. I haven't been to this particular in about 5 or so years. I was greeted by the disappointment of cleanliness and sanitary standards.

First off. There's only person on right now. I understand its 24 hours but no one should fly solo for a gym this big, for this location. There should at least be two folks. I can't imagine the worker really ever taking a lunch since he would have to be uninterrupted for 30 minutes.

The mats and foam rollers are filthy. All up along the wall There is nothing but trash and debris. I blew just a little and so much dust and dirt came up.

Third, the bathrooms are downright disgusting. I'd imagine it's not the workers job to clean these bathrooms and I would assume that there is a cleaning crew. Toilet seat covers and toilet paper are all scattered in the stalls in the bathroom. By the way, there are only three stalls. Come on. This gym is big and only three? The seat was covered in sweat and feces. Not even the bathrooms at Imperial look like this. And this is supposed to be in the 'richer' neighborhood.

The floors are incredibly filthy. They look as if they have neeevveerrrr been washed. Never. They're incredibly sticky. Ew. Also the walls have literally dust on them. Like, come on. This gym must pulling money in and they clean nothing? Clean your walls.

The only redeeming quality of this gym is the equipment. That's literally it. There's nothing else that could make me give it more than two stars.

Just go to the Imperial location. Just more sanitary and cleaner. I definitely see the cleaning crew putting in work and there's a pool and a sauna.

First they say it will be 30 dls por one month, they charge more, I cancelled the inscription but they steal taking my money, I can not connect I’m out of the country. I was talking directly by phone whit the guys. It’s not fair.

Awful rules. The guy was pounding into me that I need to be an SD resident, well I have lived here most of my life. Secondly, if you have had a membership at another location in the past a guest pass is forbidden. Terrible rules and good job you lost a customer!

Shady business practices and the sales team will straight up lie to your face about keeping your CC information on file.

Apparently guys can go in the women’s restrooms and viceversa as long as they identify as whatever they feel like. This whole nonsense gone out of proportion.

I like the services the club offers. Its huge and has a wide area. Lots of people & equipment. The problem is one of the front staff. One lady here definately has an attitude problem & does not represent a good image for the company. Ive been a member for a year & resigned up. Once we checked in, she acted as if we didnt have a membership & got an attitude with my friend & I. Avoid Audrey if you can, she is not a people person. Ive been local to san diego for 37 years, never have issues like this since we locals dont act like that here. I dont know whats her problem. Definately an issue this location needs to deal with because she's making you lose business & giving a bad image.

The Body Combat GroupX class on Sunday is super. Andrea is very enthusiastic and motivating. Great class and group effort! Sunday inspiration.

I love this gym, I've been coming here off and on for years. I'm finally back after the killer deal they had recently.

The gift and the curse of having a solid gym is this place is typically always packed.

David needs to learn customer service. I was incorrectly charged an additional $300! On top of my monthly membership. When I stop by here because it was on my way home, he refused to help me before even looking at my account and told me I need to go to another location or text the trainer to have them remove the charge (and I don't have anyone's personal number so not sure how or why I should have to text them). He then said that I was only at his location to bypass going through my trainer which was definitely not the case. Again, it was just on my way home. I don't like being told that I am being 'sneaky' and that I should just go through "my trainer" like I am "supposed to". Because of him, me and my girlfriend are cancelling our memberships. Just because of David's attitude. Other than that, the facilities here are nice. But I am not rewarding poor customer service with my business.

Bri the personal trainer is amazing, gave me advice and encouragement and now I’m very determined to hit my goals. Thank you Bri

Contacted this gym due to my debt card information being stolen and being used to get a membership at 24 hour. I contacted this gym to get information. And was promised they would call back to let me. Been 3 days and no callback. Good job on not helping find a person committing a crime.

Excellent customer support from Kyle B. Thank you for being so easy to do business with.

Although I worked out more at 24 Hour fitness locations in other states, working with this location was painless, and the support staff were friendly and thorough.

I understand that some of these facilities are very excepting of people from all walks of life, but there is a homeless looking woman who frequents the gym in the morning and it’s a bit unsettling.she sleeps on the couches near the bathrooms and wanders around the women’s bathroom/swim area, talking to herself