A-1 Body Shop - Collision Pros Davis

Went there to get my hood and grille fixed. They helped me out right away and fixed my car in about 5 minutes and on top of that, didn’t charge me anything. Couldn’t ask for better service, if you’re in the area and you have a problem with your car, go here!

A-1 was easy to work with, very communicative, and my car looks better than new. Thank you!

Had a bad experience here. Brought in a Tesla 3 with Tesla insurance for an estimate. They were very fast at getting an initial estimate over however, they changed from "repairing" a panel to "replacing" it after submitting it to insurance. This slowed everything down as the suppliment did not get submitted properly. Add to that the fact Tesla insurance is horrible, this made the wait even longer. We waited more than than 30 days for a response. I get a call after a month "Good news, they approved the suppliment. " then they go on to ask for a "deposit". They wanted my deductible in advance and prodceedded to talk about how difficult Tesla is to deal with, returns etc. Truthfully, I don't really care. They are a Tesla authorized shop and had nothing but Teslas on site when I went there. I have never paid my deductible on a collision repair until the work was done to my satisfaction. I told the service writter this and offered $500, as it made me sceptical why they asked me this. Cameron the manager called me back after lunch and again tried with the same rehearsed "Tesla's are so hard. " etc. I told him it made me nervous dealing with a shop that didn't seem to have to working capital to order the parts and do the work without my deposit.
Cameron also told me the parts cost was $2500 and that the deposit wasn't even half of the parts. With that begging said they were charging $9K for labor.
Although the service writter Nino and the young lady I spoke to on the phone were very helpful, I would not watse your time bringing your business here. I have wasted nearly 7 weeks dealing with them.

Edit: I posted this incorrectly even this happened a month or so ago. I fell obligated to share this experience with others so they can determine if they want to do business here.

I went to the shop to get an estimate. Found out later there was more damage. Had to have a second estimate due to water damage. He didn't want to fix my car but didn't say so initially. Said I might be able to get it done sooner if I took it to Woodland. I wish he would've been more direct and just said he didn't want or know how to fix the body damage and insure no leak. Maybe too complicated of a job for him.

Made multiple calls to get the job reassigned to Woodland and then back to his shop. Went by for a third time for additional assessment and pictures. His staff told me to come over but he told me he couldn't take the pictures until I got the job reassigned back to his shop. I gave him the out I asked him you don't really want to fix my car do you? He said no.
Cameron, learn how to be direct and say no if you need to.then, make sure your staff knows when you're not interested or not capable.