A Step Forward Shoes & Apparel, Oakland CA

Buyers beware: they do not accept unworn returns!

Pics of the boots I purchased showing the bottoms unscuffed and clearly not worn aside from trying them on again in my house on the carpeting. They claimed they weren't sellable because they were "creased", which I hadnt noticed when purchasing, but I pointed out 5 other pairs on their floor that also were creased, and that on my boots the right one was clearly the worse one that was on the floor vs the left being the one she pulled from the box. The older woman who sold these to me talked me into them for a discount even though they were a size too big, and now I know why! Total BS.

Although I also got a jacket and beanie I really liked here, I would absolutely not reccomend shopping here because of the awful customer service and being swindled out of $100.

100% independent woman owned business. Great shoes and great socks! They have a huge selection of the coolest socks and scarves. Plus great Oakland pride shirts.

I would definitely recommend this shop for all who want to learn about the right shoe for them and for expert advice. If you're already clear on what you want and how much space you need in your shopping experience, just politely let them know! Communication is more key than ever since we can't see any more than eyes and masks these days.

Great customer service! Their shoe selection definitely suits my Berkeley hippie style

They really have a great selection of clothes shoes and accessories I would have been very disappointed to terminate my patronage with them over a simply remedied situation. Thank you Ullah. I have had a vacillating experience with A Step Forward. It went from great to horrible and dismissive until Ullah stepped forward and saved the day! I really appreciated her taking care of the situation and refunding me. I did have some odd moments with some of the other staff but in the end it was made right.

Cool, good quality, eclectic clothes, accessories, and shoes. Great customer service and prices. Would give them 5 stars except for the fact that there is not much variety in their merchandise.