AAA - Auto Club Driving School, Costa Mesa CA

Why there is no option for Zero Stars is beyond me. They are beyond awful. I have had an AAA membership my entire life, and in fact during college had written a paper on them as a case study project.

I have no idea why they have fallen so badly. Even before Covid-19, I have had to chase them down for lessons for my daughter over and over. The instruct went out for surgery without a word. Then I call and they tell me the delay for Covid-19. I am told I should get a call by May15.nothing.no call, then its June 1, Then June 8th.and today its I will get a call back before June 22nd. REMINDER - A CALL BACK IS NOT COVID RELATED. I am in the dark.

Originally, I had here for 10 hours or training, but reduced it to 6 given that in 6 months they could barely accomplish 4. The reason I say barely is that I had to call multiple times to get those 2nd, 3rd and 4th lessons. I had been given wrong dates/times, Showed up to one but did not have the original forms on her (would have been good to know in advance), and of course the instructor being out.

They are very insistent that they break the lessons up to over a week apart. I found another driving school in Irvine that is willing to take over the lessons, however need a sign off for the ones she has completed. AAA has now forwarded the request to their management. I am doubtful they will sign off and told me that they have over 6000 drivers in queue for lessons. So Frustrating.

They started telling me about the $100 cancellation fee and the $60 per lesson charges. I told them I do not care about the money I paid, they can keep it, but I just want the sign off sheet. They are sending a note to their Driving school management to process.

They really are a bureaucracy to work with, and very difficult to communicate with. If I find that they can't sign off or provide lessons in the next week, I will be forced to start from scratch else where.

God I wish I never was involved with them.