AAA - Automobile Club of Southern California

Waited for over an hour and a half to have my number text for my appointment.once inside it was quick and smooth

Representative was very friendly and polite. Technician was very friendly and professional. He replaced my battery in no time.

We book a trip to Maui for my Daughters graduation.was supposed to go in June, but obviously that didn't work out.our Travel Agent Gena Garcia had us covered though. Gena kept us informed of any changes and made all necessary rescheduling for air, hotel, car and events.our only concerns were that of the travel restrictions, (which Gena helped us navigate flawlessly) we never had a concern about the actual trip.we got back this last weekend and Gena just called to follow up and make sure that all went as planned. Gena also called the night prior to our travel to answer any last minute questions.

Gena truly provided five star service.if you need to make any travel arrangements I would direct you over to Gena Garcia at AAA Apple Valley.

Happy New Year to all.

I recieved a letter in the mail for a special promo rate so I called to take advantage of the offer. The only reason I called is because I tried to activate it online but it wasn't working. When I called no one seemed to know what I was talking about. I was finally connected to a guy who was able to help me but he also tried to sell me more insurance policies. I will this customize service a C minus.

Busy place 20% people allowed in side at a time took 2 hours to get my Registration for my car busy busy place.

I was only there to witness documents.
But not impressed, would not do business with them.

Have had bad experiences with AAA on several occasions. But candles lit in cake this last experience. Used off road service was a complete nightmare over 2 hours late, many excuses given. Very poor care of the customer. Family of 5,3 of which were under 7 years old left without a way home. Only used this service 4 times in 15 years. Terrible custoner service. Got 2 stars because they did some correctly.

I really enjoy being a member of AAA, but I phoned in 08/23/2018 at 12: 50 pm to get an email and the woman would not spell the email for the life of me and complained there was a baby in the background and I was yelling at her, I asked to speak to a supervisor because she could not hear, she then hung up on me. Very Poor Service, get out of the service industry if this is how you handle the stress of a baby crying.

They are very helpful. I bought the roadside assistance years ago just so I can go there to take care of most of my DMV stuff. Much nicer than DMV.

Went there to transfer title, the process was easy and quick.from entering to leaving only took about 20 mins.

Gal never gave back my paperwork and she said she did. Also employees take tips from customers is this not against policy?

Best Auto Insurance I've Had Since Getting My Drivers License, Many Moons Ago. Very Certious, Excellent Customer Service.

Did not send in Sr 22 resulting in suspended license. Did everything we were supposed to. Supervisor Tammy tried to state they did everything they were supposed to, however, she hung up on me and made it seem like our fault that DMV suspended license. They promised they would take care of it and file Sr 22, but they didn't. They were happy to take our money.

Quicker then going to the dmv, but still a lot of waiting for your turn. Not enough space for the amount of people waiting their turn.

All the employees are really nice, restroom was in need of some care

Went to have a passport photo taken for renewing my passport. The woman who took the picture wasn't very friendly, never smiled and never spoke other than to say take off the glasses and hold still. And in between taking two shots of me she left me to help another employee find an erring. I though that was rude and poor customer service. When I got my photo for my original passport at a different office, the person was very friendly, took several shots and asked me which one I wanted. This time I wasn't shown any. The photo was terrible but its for the passport so I wasn't too concerned. Also, I had to wait a long time to pay for it while the cashier assisted other people that came after me and took several calls. Very surprised and disappointed at this AAA.

This branch is located in the Jess Ranch Marketplace and the people at AAA were very friendly and helped me more than I could have wanted. The representative whom I spoke with was very friendly polite and courteous. Even without a current California driver's license he was able to get me insured and become a member of AAA auto club. So overall I can only say kudos to AAA.

I've been with them since 2006 and I can't be any happier. They always quick and short line. Polite staff. Thanks

I can not convey how irritated I am with this place. They have messed up my auto policy 5 times, the date I am supposed to pay after we had agreed upon a date and the price I am going to pay and they have over drafted my account because they again messed up the date in which the money for my insurance was to be taken out. The insurance manager Tammy reassured me it was all fixed but yet here we are.

I am now looking for a new insurance company for my house and my car they won't give me my house insurance anymore because they came and took pictures of my property and tried to say because I had a barn up that I had to have a horse when they seem that there's no horse droppings out there they also said that my backyard had holes in it and there's not a hole in my yard they are very rude if gone up in price and down and customer service like I said looking for a new insurance company

Professional and courteous staff helped me out in a timely manner when they were quite busy. Saved me a lot of money for a lockout and a dead battery and a flat tire. Also needed an extended toe and I purchased the AAA Plus Package which really helped out financially. I highly recommend AAA