AAA Quality Self Storage, Long Beach CA

I was in need of another storage space as an alternative to Extra Space Storage whom I have been with for many years. I remember when this AAA facility was built years back but it wasn’t until recently that I made the switch, and soooo glad I did! Brenda Chavez is the Manager and hooked up a great deal for me with great service. The units are modern and climate-controlled (unlike my old unit at Extra Space) and there are better access points for entry and parking. AAA Quality Storage Long Beach and Miss Brenda are top notch!

Clean. Excellent facility with HVAC and good lighting. Good secure. Downside closes at 6 pm. Expensive monthly fee.

I used to like this place for my mom since she lives at a senior living home near by, but as of late customer service is horrible now. In my opinion I’ve never seen a "Maintenance" person dress like a gangster and smoke cigarettes outside of the building. Unprofessional in so many ways. Very annoying when I come with my 7 yr old daughter. The young lady who was working here not so long ago was very attentive. She seemed to always on top of the customers concerns and making sure to keep on eye on the building. It feels different now that I haven't seen her. Now no one can seem to answer the phone, went to the office this morning & again, The office is always locked. There is pee in the stair ways and sliding doors are always open. People (anyone) can just walk in. What's the point of the security code? Bad management.

Writing this review as a business Tenant who's rented here for over 2 years. We are now leaving to go somewhere more SECURE. The manager plots to steal items from people if they are left behind. So make sure you do not leave NOT 1 crumb behind! She likes to wait and see if they ask for the item and if they don't there's her big chance! She won't call you right away and likes to think the tenant maybe forgot about the items. Since I've rented here There's been units on the first floor that have been robbed many times for people leaving doors wide open & stories I hear from other tenants are not great at all. Very risky thinking your items are secure with a code people can easily guess. Every time a partner of my firm come to the storage to pick up items we need for the office the doors are always wide open! I'm sure all these people do is judge and talks about every single person who walks into the office. They have nothing else to do. The customer service is outrageously fake it's ridiculous. You can never get a hold of the office to make a payment. All the employees just look so unprofessional. No dress code, no morals or respect. Just know once you leave the office a judgment will always be said about you! This makes me really sad of how horrible management is. There are NO RESTROOMS! These people have no lives & instead of watching the cameras to make sure our items are safe they just watch the camera's to judge other people. It happened in front of my own face once while I was over hearing the conversation just simply grabbing a dolly! When I left I felt disgusted. I left with me being sure this wasn't a professional business. It's sad because this business looks as if it ran off of friendship instead of professionalism & doing the right thing! Me, my partner and my business will definitely be going else where! Check other storage locations else where, If you care about your items do not bring them here!

I'm confused about these reviews. Didnt seem that clean to me. Staff at office seem nice but can't make any important decisions without manager. I have left 4 messages for manager to no avail. Very unprofessional and only care about screwing customer not service oriented

The staff is friendly and the facility is really clean but the hours for access sucks.

Absolutely the best storage place ever with exceptional customer service. They keep the surroundings “clean as a whistle. ”

I’ve had other storage facilities that neglected the property and just didn’t seem to care but the moment you enter the office here and once you your a unit you’ll see the amount of care that goes into this place. I’ve used them for a couple of years now and would recommend them highly.