Acacio Fertility Center

Acacio Fertility has been so good to us. We have a little boy turning 2 with one little girl on the way. All though it was not an easy road for us, Acacio Fertility Team was always there for us. I really appreciated the positivity and optimism they showed through each transfer. The medication (shots) definitely start taking a toll on you after the 6th week or so and it is an emotional rollercoaster. The Acacio staff has aways been encouraging and always told me to call if I needed anything at all. I also appreciate Dr. Acacio's calm demeanor during the transfers and especially the ultrasounds as you don't know what the outcome is going to be. He explains everything thoroughly before you even need to ask the questions and good or bad outcome he handles the situation nicely. I would recommend Acacio Fertility without hesitation, we are so grateful to have a growing family now! Our lives have been changed forever!
Thank you Acacio Fertility!

World class at making families happy. This is the only place to go for your fertility treatment. Brian is highly professional also has a down to earth approach.

I had an awful experience. Very much a “fake nice culture” acting staff.

It has been a year since Dr Acacio did our egg retrieval and I feel that it’s important to write this review.

My husband had a vasectomy after our two girls were born. At the time we were confident that we were done expanding our family. Five years later we had a change of heart and we thought we’d like to expand our family. My husband’s urologist referred us to Dr. Acacio and since we loved him we assumed Dr. Acacio would be the same.

Unfortunately we didn’t make it past the egg retrieval. Everyone was baffled since initial bloodwork showed that my hormone levels were great, my ultrasound looked “beautiful” according to Dr. Acacio, throughout the process my bloodwork and ultrasounds were great up until the retrieval. Unfortunately out of 21 eggs retrieved 0 made it to implementation.

We were devastated. We also found it incredibly unprofessional that the nurse called to share this news with us. We felt that Dr. Acacio should’ve called us directly. If he truly cared about his patients he would want to be the one to provide such devastating news and answer any questions. What made it even worse was when we asked for a follow-up conversation with Dr. Acacio he told us that he was willing to take five to ten minutes out of his very busy schedule to talk with us about our failed cycle. Seriously? ! We paid for an entire cycle that was cut short and he was willing to take 5 to 10 minutes to discuss this heartbreaking news. The fact that these fertility doctors think it’s fair to make patients pay for services that aren’t performed just blows my mind. In virtually every other speciality this would be unacceptable, but when couples are struggling and desperate for a baby they take advantage. It’s so wrong.

Ultimately it all turned out to be a huge blessing in disguise because only months after this awful experience I was diagnosed with early stage breast cancer. If I had gotten pregnant I would not have had my mammogram and my breast cancer would’ve grown and spread. Most likely I wouldn’t have caught it until it was a lump and my breast cancer story would have gotten a lot scarier. Not to mention I’d have a baby to care for!

Looking back I found it unprofessional that Dr. Acacio didn’t require that I have a mammogram prior to initiating the IVF process. I understand that this wouldn’t be a requirement for women under 40, but I was 40 and I had a family history of breast cancer. When I followed up with Dr. Acacio he was defensive and told me that I had a mammogram done and they wouldn’t require another to be done unless there was concern. I had the baseline done at 35 years old. My family history should’ve been reason enough for concern. Especially since I was 40 years old. They were very eager to have us sign contracts and pay them, but an up-to-date mammogram slipped right by them. Ultimately I believe it was my responsibility to take care of this health screening, so ladies make sure you cross these “to dos” off your list before starting the process.

Another experience worth sharing, when I was completing the confidential IVF paperwork we came across a page that had been signed by another couple. I understand that accidents happen, but wow what a huge HIPAA violation.

Since I scoured the reviews prior to starting the process of trying to expand our family I thought it might be helpful to share my honest experience. Best of luck to all of the couples out there. Do your research and go with your gut. From the beginning I had a feeling Dr. Acacio wasn’t in it for the good of the patient. I wish I had trusted my instinct.

Please check other reviews, and you are going to notice that they all match. First day you go it's all like wow, you get to meet Dr. Acacio, and the staff are friendly (just to make it clear, the staff were always friendly but won't reply your emails until 10 or more days later and sometimes never) After that, everything will go downhill. You will never see the Dr.again. He will send his Residents, which by the way have no clue of where is what. One time, one of them could not find one of my ovary, she had to call a lady named Sylvia. Sylvia, I kind of feel bad for the lady, she should have Dr. Acacio's salary. She is always so busy and doing his work. There is a lack of communication between emails and calls. I don't know if they keep a chart of your profile, but nobody seems to read it because every time you call or go for appointment they seem lost of what they did on previous appointments. My husband and I got so scared thinking that this lack of communication and careless would cause us to ended up having somebody else's baby. They take forever on the replies and giving you information that my husband always jokes saying that if we ever get pregnant, they will let us know when we deliver the baby. This place is horrible. Dr. Acacio is just a joke.

My IVF journey has been one of the hardest things I've ever had to do in my life- from the lows of receiving the worst news a woman can hear, to the highs of finally hearing a little heartbeat =). My husband and I are grateful that our partners on this long and challenging journey have been Dr. Brian Acacio and his professional and empathetic team. Over the course of 4 (yes, FOUR!) IVF cycles, Dr. Acacio and his team were there every step of the way- from listening to our story and our goals, advising us on every medication and how to administer them, explaining exactly what our fees covered, consulting after each cycle and explaining our options/next steps, answering the phone in the middle of the night to address my concerns about my medications, going out of their way to streamline our appointments, being patient with my many questions, and most of all, making us feel like family. I didn't realize how important that would become until we received both bad and good news- I'll never forgot how empathetic Sylvia (one of the most skilled, kind nurses EVER) was when she delivered bad news. Nor will I ever forget how Tina (another amazing nurse) called with good news on speaker phone with almost the entire staff behind her to share in the excitement of finally giving us good news =).

Of course there were times my husband and I felt lost and hopeless, especially after our third cycle. We decided to consult with another well known, local IVF doctor and in hindsight, that was one of the smartest things we did. Beginning with the front office staff and then meeting the doctor, we felt more like a number than a patient. Thus, our experience with this second IVF facility helped us not only decide to stay with Dr. Acacio and his team, but also reaffirmed our gut feeling that that was the best decision for us.

Dr. Acacio, Sylvia, Kate, Julie, Sandra, Mark, Wendy, Casey, Liz, Tina, Noreen- thank you thank you thank you all so much for understanding that this is a very personal journey and everything that you have done for us!