ADT Security Services, Torrance CA

I been having my ADT security system for 2 years now which I love because I feel safer due to living alone. I recently had a doorbell and camera installed due to my wanting the extra layer of protection. Everytime a technician come they are on time, very professional, do no make a mess in his home while installing the equipment. The last technician that came out Aries Encabo arrived at perfect timing, he was very professional, he installed my equipment and even made sure my ADT Alarm System was working properly as well. He checked all my sensors to make sure I didn't have any issues with them too. He kept all his tool and equipment he was installing neat and organized in one place. He put on shoe protectors which I liked to make sure he tracks no dirt inside which was great to see. He even showed me a way to take the chime off my sensors on my alarm system if I like which I was not made aware of. He even provided me a ADT Alarm System sign which I have up right now. The best investment I made was having the security system up, I feel much more safe now. Thank you ADT Security Services.

The tech was super helpful. I wish all service technicians were as skilled, Helpful, clean, and well trained.

ADT only staffs crooks. They make it impossible to cancel, there is never any paper trail and they only have unprofessional people working for them who do not know how to do their job. I have tried to cancel my account over 3 times but I continue to get a bill along with a cancelation fee. I refuse to sit on the phone again for another hour and I am begging begging begging you to cancel my account. I need to go more public with this type of treatment and shady company.

Great technicians-knowledge, quick, quiet and clean! It was a big install and there have been no issues at all. Thank you, Erick Posadas and team!

Excellent service. Vanessa always do a great job. She is very helpful, knowledgeable and do extra effort to get the job done. I’m very satisfied with her service.

Oh my goodness Justin was amazing, he is the best technician that ever came out to my home for service. He went above and beyond. Truly a problem solver unlike other tech who made excuses. Justin fixed ALL my ADT pending concerns.
Thank you loads Justin.

We are extremely unsatisfied with our service and continually are trying to cancel but the company makes it extremely difficult. Our ADT alarm went off this week after midnight the alarm was ringing for over 5 minutes and ADT never called us to see if the alarm was real or fake. The same thing happened last month and it took them three minutes to call us after an alarm was going off in the middle of the night while we were nervous someone had entered our residence. ADT guarantees they will call you within 60-90 seconds but this has been a false claim. We will tell everyone we know not to go with ADT. We do not recommend ADT.

"ADT devices"
The sound volume is just not loud enough even though I maximized all the volume. It need a booster.
The technician @ "Oscar G" did a great gob and I highly recommend him.

My wife and I had the delightful experience of working with Casey Silva today. Casey was the tech assigned to solve the problem with the alarm on our back door. We want you to know that he was friendly, professional, personal, resourceful, and efficient. And we could not be happier with the service he provided.
We had already gone through a number of contacts with ADT and help from a telephone technician, who tried her very best to solve our problem. I took down our back door sensor, replaced the battery as she directed, reset our system - and then was just taken down when it still didn’t work.
I called ADT to schedule an on-site visit from one of your technicians (by the way, the woman who scheduled to appointment was named Wanda and she was utterly delightful).
Casey showed up this morning, right on time, dealt with the terrible parking conditions in our neighbourhood, came into our house all properly masked up, and ready to go. He immediately ran into problems, because neither his company cell phone nor his personal cell phone could get a signal in our area. We’re on a steep hill-side very near the beach.
It took him only a moment to figure a way around that obstacle. He got through to your office, got our system put on test mode, and then went to work finding the problem. He had it solved in about ten minutes.
Once done, he explained everything to my wife and me, answered any questions we had, double-checked that our system would now work as it should, cleaned up everything he had opened, and was on his way.
We are wonderfully satisfied with his help, his professionalism, his friendly demeanor, and his efficiency. Casey is a marvelous representative for ADT, and we simply could not resist sending this commendation to you. My wife and I know from our own working years how often people complain and how rarely they commend. We don’t want to be a part of that.
Casey’s visit was the best in-person interaction we have had with an ADT person, and we’re very appreciative.
Thank you for considering this commendation.
Please stay well in these wretched times.
Gary & Cheryl Hartzell

The service was excellent. EL Piard, Ed & Michael were great. Good customer service, answers any and all questions rapidly. They took their time installing my security system but was fast at the same time. They cleaned up after themselves and was very friendly and explained everything clearly. I would recommend everyone to them.

STAY AWAY. Since day 1 we've been overcharged every month with No resolution. This company is a scam / a complete joke. The system never worked correctly. The customer service is a joke. Nobody helps you and just keeps sending you in circles. It's sad that this is the world we live in today.

Overall good experience. Our sales associate, El, was clear and professional from the very start. From providing the estimate, scheduling the install and returning to check in while the technician worked at my home. Great follow through! I am 80 years old and was initially worried, but El was calm, reassuring and made the process very simple. Eric was our tech and did a great job as well. I know I’ll be safe and secure and that was worth the 7 hours it took to complete installation. Thanks for a great experience!

Poor customer service. Poor sales processes. Was onitially told one price for a system upgrade only to have another conversation with a different person and received a much lower price quote. Work not done in a timely manner. Sloppy technician.

This review is about the patrol service and customer service - not alarm installation or monitoring - both of which I have elsewhere.

Trying to cancel patrol service. At one point they handled our neighborhood, but hours and service have diminished. They don't alert you when a garage is left open anymore, etc. The one and only 1 time I called for patrol assistance in the last 15 years I sat on hold forever...

Thought I would log into my account - wrong - can't do it there - and there is no help section for cancellation.

Thought I would try chat, but chat said to cancel I need to call. So I called in and listened to "longer than normal hold time" recordings that kept suggesting I try chat.

Finally reached an agent, who said cancellation for patrol must be done by fax or email - but the fax machine is broken...

I asked to have the required information forwarded to me via email to avoid confusion on the spelling, etc. It didn't happen... They sent the information again - as a fuzzy jpeg, so you cant click on the email, or even copy and paste the cancellation address. The jpeg also mentions the fax machine being broken.so obviously its been a long time...

No response a few hours later, so I log in again to stop auto pay so I won't be billed for next month's service... But SURPRISE you need to call in to turn off autopay.

Called in again and asked to have autopay credit card removed from system. Hmm... System not responding and put on hold... Anyone surprised? Finally the agent (who was pleasant) says its worked, but she can't send me a verification of that, but in 24 hours I can log back in and it should be gone...

This agent also say I should have been able to cancel service by telephone if I had the correct department. I ask her to read the account notes, and see that I requested a supervisor, and was told none were available. And then ask her to cancel for me, and she says that since I have started the cancellation process via email, its best not to initiate it again.

I look forward to being notified that service is terminated.

I noticed that adt monitors reviews and suggests contacting them at "alwaysthere@" which I did. Their response was prompt, but with completely different directions, saying I needed to actually write a signed letter. They didnt say where to send the letter, if it could be attached to an email, faxed etc. The email response signature line had an address in New York... It came off at just another delay tactic.

I am so happy I have my alarm and monitoring with a small local company that answers immediately by email, phone or text - I can't image depending on this level of customer service for something as important as safety.

Really bad service. All the adt company wants is our money, not to secure and protect our homes.