ADT Security Services, Brisbane CA

ABSOLUTE NIGHTMARE. Started a service with this company 6 months ago. We were trying to decide between them and Vivint and Fred (then manager) convinced us that although ADT is more expensive but we need to go with them cause they're going to use our already installed wires and we wouldn't need to go wireless. Obviously we were promised to get a full refund if not happy at any point. Took them 3 months and 8 visits to our house and they couldn't get the system work. We were getting false alarms every night and couldn't sleep. Could not arm the house for even one night. They ended up switching the sensors to wireless and still didn't work. We paid more than $2000 installation fee and finally in May they said that we need to discontinue the service and get a full refund under 6 month satisfaction guarantee cause they can not troubleshoot our system. Took them a month to send someone to remove the panels from our walls. It's August and I call them multiple times a week for the refund! They say someone cancelled our policy in a wrong way and they have to re-cancel to be able to refund us! I was on the phone with them for 6 hours (YES 6 hours) last week and they said they would sent our file to the local Branch. I asked them for a physical address where I can go and talk to someone and they said "google it" and hung up on me after 6 hours! Currently on hold again to get my $2000! Sent multiple emails to this alwaysthere joke and didn't hear back! STAY AWAY! I'm taking them to the court!

The customer service is sickening and this company lacks integrity. They are the actual thieves they claim you’ll be protected from- which is a really nasty hypocrisy. I called several times to cancel my service- it is only possible through phone and by business hours and the wait was an hour to talk to anybody every single time. When I finally got in touch with a human being, it was very vague. The guy denied there was cancellation fees and told me my final bill would be sent within 4-6 weeks by mail only. He also could not give me my confirmation of cancellation and said an email would be sent within 24-48 hours. I still have not received it, and upon checking my bank account this morning, found that they took $157 from me. I asked the rep if I needed to return the equipment, and all he said was “no”. Additionally, I am still going to be charged for another month of service since they say it takes 30 days to cancel from the time of notification, essentially another pay period. This is a disgusting, gross, and overall unscrupulous business practice. DONT EVER SIGN UP WITH THESE CROOKS. I am contacting my bank, and will be filing with small claims. I received NO notice of what that additional and instant charge was for, so in my mind, it is fraudulent. I was misinformed by their phone agent, and overall taken advantage of