Advanced Integrated Pest Management, Roseville CA

We’ve been with Advanced for years. Dave is the man! Always pleasant, and gets it done!
Great customer service, and no pests to be found! Thanks for the years of awesome service!

I have been using this company for over 20 years (back when they were Roseville Pest Control), They do a great job and they even fertilize my trees every year.

I've been working with Advanced IPM since they were Roseville Pest decades ago. They take good care of their clients and employees as they have many long tenure staff to demonstrate this.

Tenants had just moved out of my rental, giving me the opportunity to consider selling. To help make the re-rent or sell decision, I needed estimates for any repair work that would help sell the house. I began by calling Advanced IPM for a pest inspection.

The inspector checked for dry rot by poking a metal-tipped pole into suspicious areas of siding, eaves, window sills, etc. The metal tip left a hole the size of a pencil eraser, just enough to be noticeable, but small enough not to require repair in the event of re-renting.

Later in the day, I received a call from Advanced IPM informing me that the inspector had been “let go, ” and “Another inspector will be out tomorrow. ”

The new inspector, “J, ” marked areas of dry rot much differently: when he found indications of rot, he poked his pole into the wood, then gave it a sudden twist, popping out a chunk. The divots he created were large and unsightly enough that, should I decide to re-rent, I’d have to repair the damage. I wasn’t happy. He also missed dry rot in the rear eave that the “let go” inspector had noted.
I decided to sell. After all repairs were completed, I called Advanced IPM for a re-inspection. While J checked the repairs, I asked why he popped out chunks of wood. His reply: “So if we get the job, my crew can identify the dry rot, ” a ridiculous answer, since his own pest report showed the exact locations of dry rot. J said he’d send a clearance report the next day. A week later - no clearance. I called and asked a staff member to send it.

When the property sold, the buyer asked for a Home Inspection. The inspector found a three-foot-long area of dry rot in plain sight next to the chimney and another above the garage door. Fortunately, California has a Structural Pest Control Board which takes consumer complaints seriously, and Advanced IPM repaired and painted the missed areas at no cost.
J unnecessarily damaged my property, gave an unbelievable reason for doing so, missed three areas of dry rot, and didn’t send a clearance as promised.

I won’t be calling Advanced IPM again.