AHF Healthcare Center - Westside

I wish I could say something positive, but after being groped by some physicians assistant years ago, and then recently being attended to by the weirdest doctor I’ve ever met, I just have to go somewhere else where my health will not be put at such risk.

Extremely unprofessional and prone to wasting your time. Do yourself a favor and try APLA first.

I love the doctors and nurses but the front desk are not reliable at all. I needed documents completed for my job to make accommodations and I send it to them physically, and electronically several times from April to now. I still have not heard back from them nor have they completed them for my job. I would leave voicemails to Jennifer- I would email them on several occasions and I went up there and they told me I’d have to wait two to three weeks after I have consistently ask for this to be done for months. Unfortunately I lost my job because I was unable to provide those documents to HR and I couldn’t perform the necessary duties of my job. I will never trust AHF again- I am so glad I am with Kaiser. A lot of these people are desensitized to community health and treat every patient as if they don’t have professions and/or understand protocol. My worst unprofessional experience by far. I know it’s a busy organization but 4 months to submit documents? I would have been written up for that.

Terrible service. They will make you waste your time and go back several times for things that should be handled in one visit. Not professional and terrible communication among themselves, avoid at all costs.

The second time I waste an afternoon trying to receive services from them in 3 months. Making appointments is like pulling teeth with their non-service minded front staff. Would not mind the sorority environment it’d they got the job done but they don’t

I have been coming to AHF for 3 years. I appreciate the staff and the great doctors. Every doctor's office is going to have its positive and it's negatives and here the positives definitely way out any of the negatives. So thank you to the hard-working staff.my hats off to you.

Worst clinic ever if you are sick and need an immediate appointment. You’d be better off going to a county hospital. The nurses and front office staff poorly communicate. I have been sick with flu like symptoms since Tuesday and called and scheduled an appointment for Friday. Friday gets here and a nurse informs me this is appointment for blood work only and not to see a provider. Keep in mind I’m having chills and nauseous and pretty much told me that there’s nothing she can do for me. I informed her that it’s not my fault that your office staff poorly communicated to me that this was a lab appointment. If that was the case I wouldn’t have wasted my time driving over 40 minutes for a lab appointment and I’m still sick with flu like symptoms. Needless to say I will be looking for another provider because trying to see a Dr here is damn near impossible. You should not have to wait weeks or months to see a provider when you are sick and need immediate help. It’s very frustrating to have to take off from work and wait all day for an appointment to be told you can’t do anything for me

I’ve been seeing Dr. Herman for a year and a half now. He’s a kind, compassionate, and very intelligent doctor.
He remembers me personally and always takes the time to answer my questions. I’ve seen a lot of doctors, and Dr. Herman is one of the best. He’s sincerely concerned about my health. I can always count on him to order my medications precisely on time and again, I feel personally cared for by him. I highly recommend Dr. Matthew Herman.

I’ve been coming here for about 10 years and I can honestly say that I appreciate everything they do at AHF. I started during the Great Recession because they didn’t make my ability to pay a requisite for care. That kind of mission is rare and honorable and they have kept me as a patient to this day, despite my PPO plus plan I have through my employer. This is not a “free clinic” experience. This is cutting edge advancements directly reaching the people who it impacts. I will admit the attrition of providers has been less than perfect, but my current doctor (Matthew Herrmann) is the best ever (smart, thorough, thoughtful, considerate and kind) and I’ve never had my quality of care at the clinic be anything less than exemplary.

HIGHLY RECOMMEND! In my 25 years on this planet, I have never received better medical care in my life.
During my first visit, I spent about an hour with Dr. Herrmann, discussing my medical history, current conditions, medications, etc. He made sure to take the time to answer all my questions, concerns, and left me feeling confident about my health.

The staff was friendly, welcoming, and walked me through most of the paperwork.

Dr. Herrmann is seriously unlike any medical provider I have ever had before. You can feel that he truly cares about his patients and their well-being.

100/10

Sincere care for all my health needs very respectful and understanding to Mike unique individual concerns every time!