AIM Properties, Orange CA

Aim Properties has been an absolute delight to work with. They did not speak in a robotic manner (thankfully) ; they spoke to me like a human being which was amazing! They were very quick to respond with everything and were a huge help in making it easy for us to work around our hectic schedules! Very thankful we came across them! Highly recommend!

A terrible scam of a "company". If German Shepards are not allowed in the city do not approve the application and take the fee. If was very clearly stated what breed the dogs are but yet our applications were "approved" aka means we do not get the application fee back but we were denied because they are not allowed in Riverside. We called to ask then why they do not state what breeds are restricted I was told they do not have to disclose what breeds are, which means they will just scam you out of your money. Terrible "company", people save your time, money, and effort of looking for a house to rent because this "company" is bogus.

MY ORIGINAL REVIEW
"For multiple reasons they are highly unprofessional, highly! Unreachable, mismanagement, disorganized. "

AIM'S RESPONSE:
Response from the owner59 minutes ago
Hi Merrilee,
I am sorry you feel this way, since we prioritized and advocated on your behalf to the owner. Your review and reaction might have something to do with the fact that we were not able to rent to you because you did not meet our rental requirements. Good luck finding a place!

MY RESPONSE TO AIM:
(It won't let me reply their response so I have to do it this way)

Actually, that is not factual. I pulled my application because I was told AFTER the fact pets were not allowed, so why would I spend $60 and run my credit? I didn't want to write out exactly why I wrote this review, but since it was responded to with inaccurate facts I must.

1. Curt said the lockbox was open and it closed at 6pm. I drove 35 minutes to property and lockbox was locked. I called office multiple times, left a message through Zillow, but no one answered my calls at 430 pm, eventhough your office closed at 530 pm. We only got into the property because another prospective tenant man handled the back gate at 6pm.

2. Curt stated on the phone that Don would review my report to verify if I could submit it and not pay $60 in application fees. Alicia stated not at all. However, Alicia stated that Curt was nothing but a carrier and someone to open the rentals and that her and Don do the same work so it doesn't matter what Curt says.

3. I was the 1st applicant at 830 am to submit app. I informed Alicia that if owner does not accept pets I want to pull my application. Alicia NEVER called me to tell me if owner accepts pets or not. This is a rudimentary question with simple answer. Application states 24-48 hr.response time. I emailed about pet answer, no response, I left voicemail about pet answer, no response. I dropped off app at 830am Monday and had to call beyond the 48 hours at 2pm Thursday of which we were told no pets and they approved another app because they didn't have pets.

4. When I went into office to collect my app, credit report, all pertinent info, banking info, etc.plus my $60 Alicia lost my app and couldn't find anything.

5. SHOULD AIM PROPERTIES CLEARLY STATED NO PETS ON LISTING I WOULD NEVER HAVE WASTED VIEWING THE PROPERTY, APPLYING TO PROPERTY AND WAITED 3 DAYS FOR A RESPONSE.

6. SHOULD AIM PROPERTIES HAD CALLED ME MONDAY AND SAID OWNER DIDN'T ACCEPT PETS, none of this would have happened.

-It is my belief that they wanted to sit and collect application fees, but that's just me.

They might have good properties and give off the appearance that they are indeed professional. That's not the case i recommend you look for another place. I've gotten a lease with them and they made my life a living hell. They even went as far as to impose rules after i had already signed all the paperwork. They kept making excuses to evict me and i didn't even bother i honesty took my money elsewhere. These people have nice attitude only when you sign up they are lying to you about paying a high deposit and only care about money. They don't want to send someone to go fix whatever is wrong with the property. They've gone and hung up on me when i ask for credentials to report them. They themselves know that they are a dirty company i honestly rarely make reviews about anything but incan assure you. That being somewhere else that is not by AIM Properties will give you a better living experience. Theses people don't care about your family's well being.

If you read this
Thank you

Rented from them. Worst management company thank god i moved from there. Lady that answers the phone is so friendly.

One of the worst customer service experiences. Not all of them are bad but one woman who will role her eyes if you ask for a pen, yell at you over the phone, lose agreements and other forms, etc etc

I'm don't usually write bad reviews but the impression I got from them will make me do this. When even you talk to them over the phone, they are usually rude. "Oh! You can come down to our office in Orange". They need to work their customers service. One more thing, they try to get a lot of people to pay application fee knowing fully well they have someone for the property already.

Nothing but very good things to say. They have great friendly service and helped us get into the house we're in now. Stephanie was a great help to us.

5 Stars all around for Don and his team! Anytime I call in for my husband Michael not only does Don see how everything is going he also asks us how everything has been in our day to day lives. When you talk to Don he truly does care about you and listens to what you need and answers any questions you might have. My husband has had his office for over nine years now and we love how Don and his team takes good care of us. I myself work in property management and may I say they truly are a 5 Star property management company. Thank you again Don for being so amazing you truly do go "Above and Beyond".

I don't know if it's because there are too many properties under their management or what but so many details fell through the cracks the biggest of which were clerical errors that presented issues at the bank. After only two months in the apartment and an extensive detailed cleaning pre-move out, we were slapped with a cleaning fee of over $300 when the apartment was left cleaner than when we moved in. I would encourage anyone looking at a property managed by them to consider all of their options and think twice about committing to a place run by this company.

The customer service is awful here. I spoke with a Alisia and she was extremely rude. People shouldn't be hired for customer service purposes if they do not know how to handle customer service in the proper manner.

I've been a tenant for this company for about 5 years now and have never had a problem, whenever there has been a need to get something repaired it has gotten taken care of the same day or following. Staff is very friendly and Don Jr has always been there to try to solve any problems if any that have occurred. A+

I wish I were able to rate this company with 0 stars. They'll take your information and never return a call, regardless if you're a tenant or potential new client! The women answering the phones are condescending at best, and they lost their properties several hundreds of dollars below where they intend to rent the property at - it's a classic bait and switch tactic. AVOID THIS COMPANY AT ALL COSTS!

- Rude beyond belief

- Crooked as can be

- Terrible property maintenance

- Will try and steal your deposit.

Landlords stay away, unless you like vacancies, as an AIM managed property will be sure to have people running for the exit each time the lease expires.

Don StJean is a joke. Disorganized, and withheld valuable information from current tenants and potential renters. Puts up a great front, but a shady guy.

I thought these guys were pretty reasonable people to rent from. 4 years, never was our rent raised, never did i come home to find people in my home replacing a window with no notice. Sterling took over our apartments and boy did i miss AIM properties. Every month they needed to walk through my apartment for numerous reasons. Plus raised our rent. Anyways point is AIM's good people, take the bad comments with a grain of salt.

Me and my girlfriend recently moved into a property that is managed by AIM. Don, his brother Kurt and their friendly staff have made the whole process easy and pleasant. They've been professional, timely and accommodating.

I've had plenty of landlords & property managers in the past and have had my fare share of the good, the bad and the crazy ones. My experience with AIM has been great and I would have no problems recommending them to anyone that's looking for a rental.