AimLoan, San Diego CA

I had zero problems with the loan process. I appreciated the upfront fee structure and the loan processor was great. As a mortgage servicer, AimLoan has been horrible. My property taxes and homeowner's insurance were both paid late. I paid my own hazard insurance when I realized they did not pay it yet, even though I notified AimLoan before the due date. Customer service often does not know the answer and incorrectly transfers you to a different department. This is the worst mortgage service I have had with four home loans.

Yes, Judy had worked hard and long hours to make sure the loan can be closed before I go on maternity leave. Thoughtful, efficient and professional. Highly recommended!

I was very pleased that your staff answers the phone and/or called me back even to answer or listen to my concerns that had no merit! Victoria was great at helping me understand the process of online lender! Transaction was exactly as advertised on their website! Highly Recommend!

From beginning to end AIM loans is fast, courteous, responsive and professional. I have used them numerous times and this last time was no different. Took a little longer than usual because of the huge amount of refi's going on presently, but faster than most.

Very simple process really. Upload all the docs they need. Once everything is approved they send a notary to your house or where ever you need to meet to sign. I highly recommend AIM.

I was extremely pleased with the professional and responsive staff at AimLoan.com. The web site was complete with current interest rates and cost estimates updated daily. All my questions were answered accurately and promptly. The entire process was efficient and fast. I can't think of a smoother refinancing process.

Everyone was very organized. I appreciated knowing exactly where we were in the process and receiving updates

Everyone I encountered along the path from application to closing was extremely knowledgeable, friendly, and professional.

Arianna was my loan processor and was very accessible and was great to work with. My loan officer that I've worked with several times left the company in the middle of the process, but Susie Gates took over and was excellent and took care of me. I will be back for my next new mortgage or refi. I've always been a happy customer and AIM always has the best rates.

This is our second refi with AimLoan. The first one being around 2009 so they have been doing this for a while. Great rates, no problems, no hiccups. Customer service was highly responsive and got back to me right away. I would definitely go for a third refi with them.

Refi'd with them 6 times over 6 years. Totally reliable, totally honest. Keeps me updated every step of the way. If your income is not complicated, you will never beat their rates.

AimLoan offered me a great rate on my refi and they did it in good time amidst a busy season for mortgages. Kellen McCarthy, Sarah Agay, and Jasmin Biocarles all did a great job with communication and getting things done. There was one instance where Sarah and I had 15 or so responses back and forth in the span of an hour. Made things happen quickly.

From beginning to end, all the folks at Aimloan were the best we could have hoped for. They came highly recommended and we got to experience why. Courteous, thorough, responsive, professional all the way. Having heard of other peoples experiences that were anything but this, we were very pleased. Our loan is done at a great rate and term and the expenses were kept to a minimum too. Thank you all very much.
MArk & Roberta Berger. Westminster, Colorado

I worked with Chelsea Nguyen and before that with Kendall Scott and very satisfied with the team. I dont like phone conversation and the team worked all communication through the email which was perfect. The fact that pricing is competitive and given upfront on the website, with various choices and time to think them through without having to register and provide all my personal info is a significant advantage over every other mortgage broker. I was able to work at my own peace at the time which was most convenient to me (mostly past midnight) do my research and choose best option without the need to place many phone calls or any time limits. The pricing was transparent and actually came down at the end by saving some money an appraisal fee. The timing was good (33 days from initiation to closing) and I felt comfortable all the way through. There was no bad surprises through the process either. I found AimLoan via some random website and now recommending it to all my friends looking to refinance. Two of them have now completed process and quite satisfied as well.

I refinanced my home in Washington State. The process was painless and quick. Jacob helped me through each step and was patient (this was my first time refinancing). I chose Aimloan because the rate was the lowest, and I was pleased to find out their team was very fast and responsive!

Judy was a pleasure to work with and I requested her personally due to my experience with her on another loan. I would definitely request her again!

Wanted to close by specific date and it was achieved. Loan processor Luis Alvarado was prompt, courteous and always responded in timely manner to keep me up to date on the loan.

Recalculated the loan and payment amount after asking about rolling the closing costs into our mortgage. I was absolutely 100% satisfied with the entire process! Wouldn't change anything! I received calls in the evenings from Emily as to where the process was at and what needed to be done. Closing took maybe 15 or 20 minutes at my home.

Excellent customer service. Kourtney first made a very good impression with his friendliness and expertise. Aresi was also wonderful to work with and kept me informed the whole time. I would definitely do business with Aimloan again in the future.

Ridiculously efficient!

Morgan was our processor and it could not have been easier from start to finish. Communication was excellent.

I will definitely refer AimLoan to friends and family!

Each rep did their respective steps well. Thank you. This was the most transparent, the easiest, and the fastest mortgage I’ve obtained over 40 years of home ownership.