Alex J Mercandetti Inc

Forever grateful for being able to breathe without struggling. Thank you Dr. Mercandetti.

The staff was very nice, but the front office is a bit of a mess. I chose this doctor because I had tried to get appointments with several and they were the first that could see me. The first time I went as a new patient, I got there and they said they had no record of my appointment. Fortunately, someone had canceled and they were able to fit me in, but I had to wait like an hour to be seen. They were very apologetic. After that, they had me get skin tested, but the appointment had to be rescheduled 3x. The first two because the doctor had covid and the 3rd because the skin tester had covid. But when I went for the skin testing, I only saw the skin tester, so not really sure why the first two appointments had to be canceled when I didn't need to see the doctor anyway. Then I was supposed to have a follow up appointment. They told me when I scheduled it that they would prefer to do it online due to covid concerns and would send me the info on how to connect later. The day of, I still hadn't received any info on how to connect. Tried calling several times but couldn't reach the office. However, they did call me at the scheduled appointment time to get me set up. But it would have been nice to have this info beforehand so I wasn't left wondering what to do.

This office is awful. They have called last minute (as in when I was on my way) to cancel my appointment (when I had already had a babysitter come over to watch my son), have failed to call me to schedule CT scan when they said they’d call in one week - had to call there to see what was going on & was told “oh we forgot, sorry. ” The receptionist was not very friendly & talked back to me several times. The doctor acted like he doubted most things I was saying. Just super unprofessional office & one I will NOT be going back to. Totally worth looking for another pulmonologist before you go here, trust me.