Alfano Motorcars Mercedes Benz Sprinter

Terrible experience at this dealership. My Cal Poly Student took their Mercedes here, which is under warranty, and they tried to charge them! The hassle was over the top. We escalated it to management and it got even worse. Long story short - we are selling the car we just purchased in 2020 car because my kid at Cal Poly is getting hassled here. Worst Mercedes service anywhere. I am done with Mercedes’. Looks like my kid will be getting a new car and defiantly not a Mercedes’! …. I trusted Mercedes to take care of my child with pre paid service and everything and they got treated like trash. We are so frustrated we are actually getting rid of all our Mercedes’ - if Daimler AG lets this kind of poor service happen at one of their dealerships the brand has lost our families trust. Looks like is really is a glorified Ford.

Excellent sales and service. I could not be more pleased with the professional service we received at Mercedes SLO. From the day of sale (March 2022) to delivery and service department everything they promised us they delivered with a professional ethical service.

I would highly recommend Mercedes of SLO

I turned in a van for cash sale. I was told they would pay it off and I would receive a specific amount. I received a check today for 5300.00 less than I was told I would get. It was also not made out to me. I would never have sold them my van if I didn't receive the amount they offered. I was assured that the amount they offered was in addition to the pay off. I was told it was a very generous offer and I thought it was a fair offer for the van in this market. I feel what was communicated to me was not what I received in payment. Raj states that I misunderstood him, but I asked for clarification of the numbers twice before the sale. In the future, every part of the sales process needs to be explicit in what they are offering and how any payout is deducted. This was not stated and they communicated otherwise.

Update: after several phone calls made, they have tried to make the transaction right. I appreciate the professional manner they held themselves to in conversation. We are working out the issue to what should be satisfactory for everyone involved.

Hello, I work as an independent contractor and small business owner in San Luis Obispo. Every 2 weeks this dealership orders from instacart roughly 30 cases of soda, water and other goods. They do not tip. I know tip is not required but paying someone $15 total for such a large reoccurring order is poor business practices. Heck, you tip your pizza guy $5 normally at least. As a business owner myself I think the public has a right to know how they treat people. Be Amazon instead of Walmart.

This dealership has the worst service department I have ever experienced in my life! We bought our cars locally hoping the dealership would take care of their customers. Tony is nice but he will promise things and then go back on his word. Phil on the other hand is so rude. They will purposely mess with you and not give you appointments or loaner vehicles. A 2 year old Mercedes’ needing half the engine replaced and they told us to continue driving the vehicle even when told we needed to go to LA. Will update with more details as our experience continues to play out. For now we wait and deal with their abuse as we are stuck with a vehicle that’s not in working order.

We just relocated to the area, and our Mercedes was overdue for its service. I have been impressed with everyone in the service department! From the initial call to schedule the service through to pick up, the experience was amazing!

To whom it may concern: I am sorry to say that I have received the poorest customer service I have ever received at a MB dealership. My 2021 GLA was brought in for service because there was something wrong with the engine over 4 weeks ago. I still haven't gotten my car back. I've paid over 800 dollars this month for a vehicle I don't have in my possession. I have been extremely patient and flexible over this time. Not inquiring or complaining once due to a short staffed service department. I noticed the front right tire was damaged yesterday and called to ask about my course of action and if it was safe to drive on. I was asked to inspect the body of the loaner vehicle and didn't look at the tires when I received the vehicle. I am now being accused of damaging the tire and told I will be responsible to pay for it. All responses I have received have been curt and short with my concerns. I have worked in customer service for years and this is not how it should be provided. All staff in sales and financing were fantastic when I purchased the vehicle. Prior to this experience, service had also been good, however this is not how a loyal MB customer should be treated.

UPDATE: Mercedes benz has since rectified the situation and I received the customer service I would expect from Tony and team. Thank you!

Good selection. I had my eye on one vehicle that i think has already been sold but great customer service. The guy we dealt with was super nice. Blue eyes. Tall. Can't remember his name. I'd go back and purchase from him. The fiance and I loved browsing for our new vehicle here

Not only is this place extremely professional. But, you get the sense that they are all about there community and have a strong passion for people. Anthony Cota is a fantastic human being and will make you feel appreciated and understood! They are very patient, understanding, and know how to identify the right vehicle for you based off of your wants and needs. This place offers great value at an exceptional price with a nice selection to choose from! I shopped many car places and the professionalism did not even compare. This is the place to go! Thank you Anthony! I've never been more satisfied with a vehicle purchase!

Customer service is the Service department is above and beyond any other dealership. Communication has a constant flow and there never has been any surprise charges or changes. The service manager, Vince, works very hard to accommodate me and my car needs.

Found a used Truck filled out credit was approved told us they would put in back for us until we picked it up next day it was sold to someone else and then wanted us to purchase a much more expensive one

Mr. Luna was so helpful in purchasing our Mercedes. He made everything so simple. Answered all our questions. I recommend you ask for him specificity when shopping for your new Mercedes.

Was son bought his recent car here as well as his grandmother. They both raved about their experience

Salesman Raj is FANTASTIC! Started off looking & inquiring online for vehicles. Received an email right away inviting to come look in person! Drove over in the day and took test drives of different vehicles. Dealership is Sparkling clean. Staff is patient and Raj took great care of me. I never felt stressed or pressured. Felt so comfortable I bought my Silverado 2500HD.and at a great price! I really recommend Raj.and ALFANO Chevrolet!

We had a good experience working with Elías Bautista! After a little mix up on a used car we were buying Elías went above and beyond to make it right. Great service! I highly recommend you ask for Elías when you visit

Phone system was having problems when I called for service. Very responsive to the recall repairs.

A wonderful experience working with Mr. Luna and one of my clients to get the loan approved for the truck needed for his business. Friendly, funny and knowledgeable staff went out of their way to make it happen. Thank you all!

We had a great car buying experience at Alfano. We were in the area on vacation and found the Mercedes I have been looking for! Our salesman Wells was great from beginning to end. He wasn’t pushy and let us look at the car and not hover over us like at most dealerships. He even went above and beyond with the details of getting this car to our home state. 10/10 recommend Wells and Alfano.