All Smile Dental Care

I should have been more alerted when I saw the negative comments from other customers complaining about that the receptionist DINAH was the most rude person they’ve ever met on other social media.

Now I’ve learned my lesson on my second visit and had the opportunity to see how rude and disrespectful, especially how weirdly emotional unstable this woman was, and also how careless and unprofessional the doctor treated the conflict caused by his employee. They just seem don’t care about their reputations and relationships with customers!

Don’t even try to ask questions when you got confused by the charge, because she will say she does not have time for it and ask you to leave if you do not make another appointment right away! She would be yelling at you and ask you to get out their office even though she does not have right to do so. And how does the doctor react to the conflict? He’d only say he did not know what happened and he had no rights to manage his employee when I requested an apology after everyone has seen her craziness and disrespect on the spot.

I chose this doctor only because he speaks Chinese and thought there might be better communications, but still I was totally shocked by the fact that the doctor said he forgot about our conversation as well as the agreed treatment plan on the first time when I questioned about how he would fix my teeth! I was also shocked by how unexpected horrible customer service they provided. The only matter they care is to make more money, they don’t even care about reputation, not to mention customer service.

This is actually the worst customer service I’ve ever experienced! I seriously suggest that she need to check up her mental health since she got mad so suddenly and unreasonably which did not seem like a normal situation after I’ve seen what happened.

Strongly suggest to avoid this place and get a professional dentist for yourself, sincerely.

Doctor Ou-Yang has been my dentist for 3 years. I had old crowns and bridge work that needed replacement. My teeth and gums were in bad condition. I have received 14 crowns, 3 bridges and a dozen fillings. The doctors prices are very fair, his dentistry painless and his skills exceptional. I now have a beautiful smile and healthy gums.
I am 78 years old and have seen many dentists over the years. Doctor Ou-Yang is the best dentist to have ever worked on my teeth.