Alpine Electronics of America

Unfortunately, I have had a terrible experience with Alpine as well as their customer service.

Purchased an all in one, sub/dsp/amp. Paid a quality shop to install it and tune. Once complete there was a vicious sound like a Cicada coming out of the front left dash. Shop advised they installed it correctly and advised there is a problem with the unit.

Called alpine who advised to check the connections and removed the tune. Would do anything at this point to get the sound to go away. Even removed that speaker. Removing the tune did not cure the issue.

Dealt with this for a few months before going to another shop who took apart my dash 3 times and was looked over for 5 hours. Issue ended up being the unit and the harness was getting interference from my ac controls. Paid them to wrap up the controls to lessen the noise did not cure my issue.

Called into alpine to at least get an exchange for a product that would work in my case. Product is not defective just a won’t work with my car and its quirks. Associate escalated the issue and advised nothing could be done. Never received a call back. Truly useless customer service who is won’t help a customer who spent thousand on their product and installation of said product. Not purchasing their products moving forward.