AltaMed Medical and Dental Group - El Monte

I got and allergic reaction to something my legs and arms are still in hives, i went in to see a dr, my body was starting to get itchy. Tell me why the dr instead of listening to me. She panic and didn’t even want to get close to me and i got tested for covid! What did my allergic reaction have todo with covid? Im still in hives my body is really itchy! Now im scare to even go to another dr. I don’t want to get tested for unnecessary test!

THIS IS ABSOLUTELY THE WORST DOCTOR IVE EVER SEEN! I made an appointment with Dr Newton a week ago and I was scheduled for 9am today. However, just when I was wondering why I never received any confirmation email or message for my appointment today, they called my at 8: 30am, JUST 30 MINUTES RIGHT BEFORE MY APPOINTMENT, and told me that they had to cancel it because Dr Newton had an "emergency". What kind of emergency is that so you have to cancel your patients' appointment? Also the nurse who called me couldn’t even speak English. I couldn’t even understand what she was saying. She was just repeating “hello hello” on the phone. Can you please find someone who can actually speak English to call your patients lol?

Excellent Service plus an excellent staff! I've been going to AltaMed for years! Always very happy with the service staff and doctors. Highly recommend this place.

Very well kept clinic the staff is amazing most of all cristbelle. P she is very nice always so attentive.

New patient check-in was easy. Came to urgent care after work and it was clean and not crowded. Front office staff was welcoming and informative.

Dr fong is rude he should not be working as a doctor he hung up the phone on me because he' want rise my medicine and I done it a little bit and I got so sick please hire better doctors now dr Cabrera was a great doctor dr bagley was a great doctor always.

I would have gave it zero stars. They are rude and shown nothing but lack of professionalism and negligence on their behalf. It’s been over a month and a half that I have broken my glasses and needed a vision screening along with a new pair of glasses. I cannot see clear when I drive and I have two toddlers that depend on me. I walked into a optometrist office and they told me I needed an authorization in order to be taken care of. I called AltaMed and had set up an appointment right away.

When I called AltaMed they had said that they are booked for the next two weeks and I need to be seen for a referral. Okay great. When the time came of my appointment I arrived on time and they said they will send an authorization to be approved to my medi-cal insurance. Okay. Days go by and I am very efficient and I don’t procrastinate. I called my insurance and they said they haven’t received anything. I than called AltaMed again and they said they have canceled it because I need to contact VSP. So I contact VSP and they told me they couldn’t help me to contact my insurance again. So this has been a game of hot potato for weeks.

I finally spoke to someone from my insurance and they said this was not okay and they will open up a case and pass this on to another department and they will be reaching out to me soon. It did not take long for them to call me back to explain to me what’s been going on. A very polite gentleman than called me this morning and explained to me that they had reached out to AltaMed authorization dept.and argued with my insurance provider insisting that they had nothing to do with it. The moment my insurance used the let me speak to your supervisor card, the representative right away found the problem.they were looking at the wrong list! Under Medicare not Medi-cal. They finally sent over the authorization to the optometrist and I didn’t hesitate to schedule an appointment. Unfortunately once again thanks to AltaMed they forgot to enter a specific code. Unless i has there f**ckup changed today I would have to wait until another 2 weeks.

The conclusion: I called AltaMed authorization dept.right away and Marlid didn’t apologize on their behalf and stated there was nothing they could do. I then asked to speak to a supervisor and she tried brushing it away by saying she’s in a meeting. I put my foot down and asked to speak with her because this is negligence and unprofessional. She then passed me to the supervisor that literally told me there was nothing they could do. I asked her for her full name and she said she could only give me her first name which she stated her name was Lucy. I have over 5 years of customer service experience and I have never heard of that. But okay sketchy. She then ended the conversation by saying she will call the optometrist today and try to make that change and will call me back today. I called the optometrist and they have not received any call from them. Nor did I receive a call from Mrs. “Lucy”. I will file a complaint and nobody should go through this and have their health put at risk. Thanks altamed for my anxiety and runarounds. This isn’t over.

Staff was beyond nice to me. I was having a bit of anxiety when talking to reception and she literally stopped what she was doing and talked to me calmly and that was so amazing because I've never had anyone do that. Doctor was kind and sweet and understanding and refereed me to my next steps. I will 100% come back if needed.

The whole staff are very nice. They lisen and than they take of the problem. Every time i have gone they all take care of me.

The staff was nice and the lobby was a big size. The wait was long but it was ok because urgent care is always a long wait. I was glad my daughter could be seen without an appt.

The p. A. Darren Turko that worked here as a p.a after confirming and seeing his other side I strongly would now keep my kids and family away from him bad experience he shows a calm poster her but there have been issues covered

I just want to said the they don't care about the people, at the beginning everything was nice they were taking they time to listened but now And no parking

Alta med is a very clean clinic close to public transit. If you live in El monte, the red trolley stops right in front of the clinic across the street. Metro lines 76 and 276 pass by there as well. I would suggest getting an appointment or showing up before 8 a.m. If you plan on doing a walk in. The staff here is bilingual Spanish speaking. The parking lot here is very small. You can find additional parking on Esto street below the clinic but be mindful of restrictions.

The doctors and the medical assistant are great, but the office are, staff like thr receptionist give horrible, service, my son had a fever and the receptionist told me I had to wait because my son didn't had an appointment, my son has a fever of 103, the nurse saw me that I was frustrated and took my son right away to put his fever down

Yes! Viky es the best nurse! Hehehhe she remember my son an she always smile for the rest i have a few more opinion the doctors great! Too doc moy! She is the best doc.tracy too, the emergency doc.i cant say tha samething.in general i like the clinic!

Had such a great experience! Doctor made me feel so comfortable, same as the medical assistant. The receptionist was nice. Decent waiting time!

Very professional staff. Clean Facilities. Doctor Jorge Rodriguez always makes us feel comfortable. Family practice feel with efficiency as their priority. Referrals are also done in timely manner

I had the worst experience ever, mom had an appointment@ 8: 00 for blood work, was one of the first and was seen an hour in a half later. Wow really I can't imagine when you guys are really busy.

I looooved my nurse Vicky.she's the best.super helpful.super friendly.made me feel like I've known her forever.

One time and never come back! Ther service is bad. If you're late in 1 min, be prepare to hear them cancel your appointment. Even professor in school is not that hard lol.