AltaMed Medical and Dental Group - Boyle Heights

Very good service, all the staff are very attentive and very friendly, the wait is indicated. And they serve very quickly

Here I have been treated several times that I have gotten sick. And since the pandemic we need drs. But I understand that they try to be able to serve patients who already have an appointment in advance. They have very good doctors and good staff. I am satisfied with their service. Hopefully they will have more staff because I think they have closed some small clinics

My boyfriend and I called today in the morning so he can get a Covid test as he needs a doctors note in order to go back to work. So we called and they told us they had an opening at 1: 20pm at the Boyle heights Alta med which is off of Rowan and whittier. So we arrive and we walk in and go to the receptionist that’s on the second window as soon as you walk in. So she attempts to check us in and then proceeds to tell us that we cannot take the Covid test just like that, apparently now we need a doctors order in order to get the test done. (Why would they schedule us @1: 20 without the doctors note then?) So she tells us that our other option is to drive to urgent care in commerce. So we came to the altamed urgent care here in commerce and they told us that the lady we spoke to in the second window lied to us. That she was misinformed. So now my boyfriend is getting his Covid test without the doctors order like we were first told to since the beginning. Please make sure front desk is properly informed on protocols and what’s needed for a Covid test. Because that was a waste of our time and gas.

Made an appointment with Doctor Olea, and waited almost a month just so he could cancel, what kind of service is this, plus they always have the person on the phone to ask questions they already ask, when the only thing I want is to talk to a doctor.

More than two hours in the room waiting.the doctor never came.just absurd.

Rhe drs and nurses are very good but their service is horrible because it takes up up too weeks for them to see you and make and book an appointment even if u are sick or not feeling well really bad and they dont open up Saturdays which sucks even more cause the community and many others relys on that locaion they should hire more ppl and so they can attend everyone that needs to be seen especially the walk in that's need care asap hopefully they see this and