American Airlines
| Address | World Way W, Los Angeles, CA |
| Categories | Airline |
| Rating | 1 2 reviews |
Nearest branches American Airlines: Terminal 4 — 1 World Way, Los Angeles, CA, United States American Airlines — Terminal 4, 2900 E Airport Dr, Ontario, CA |
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Similar companies nearby Korean Air — 1 World Way, Los Angeles, CA, United States Asiana Airlines — 380 World Way, Los Angeles, CA, United States Southwest Airlines — 1 World Way, Los Angeles, CA, United States United Airlines — 796-836 World Way, Los Angeles, CA |
American Airlines reviews
2 Absolutely terrible attitude at this place, from the flying experience to the dining standards and the professionalism of the staff. When we asked a staff member in one terminal about the location of the business class lounge, they directed us to another lounge which needs to use the shuttle. Upon arrival, the front desk staff there denied us access, stating we didn't meet the requirements.
We explained we followed the guidance of the AA staff in the previous terminal. Instead of finding a solution, the front desk person displayed a condescending and mean attitude, even emphasizing that we weren't AA members. Such a poor attitude. Now, we have no interest in becoming your members. I won't waste my time.
Horrible experience. Massive unnecessary delays and major inconvenience. Poor communication as well. Won't use them again. I'll pay more to fly a better airline