American Red Cross Blood Donation Center

Friendly knowledgable staff, relaxing environment, easy to get in and out. Just finished my 4th donation for the year! I will be back as soon as possible.

Everything went well. Drink plenty of water day before at least and have a good rest. Thank you Pleasant Hill Red Cross!

Staff (Gladys, especially) repeatedly have been massively unreliable, rude, passive aggressive & dismissive! Multiple times i confirmed my first appointment time and told them its essential its confirmed and reliable because I'm going in for surgery in a few weeks and can only do those dates. I was confirmed for the first session at specific date & time. And my surgeons assistant had also already contacted them to make sure they know my blood draws are priority status due to needing them for my upcoming cardiac surgery.

But after confirming appointments, then they called me back close to my first blood draw appointment date and said they booked several people during the same time so have to reschedule me for hours later in the day! I rearranged what I could in my schedule to do it. Then they called me back again and said actually the original earlier time is correct they made a mistake, and the 2nd appointment & 3rd appointments are confirmed for set times.

But when I arrived to 1st appointment a few minutes early to ensure I was on time (after driving over an hour and across bridges because the closest one is far from where I live) they told me they don't even have me in their schedule and there is no one there who can even do the blood draw type i need done! Several staff repeatedly tried to send me away and said if i want i can come back later that day and they may help me.

Only because I persisted and made them contact management, over an hour later they finally got someone to do my blood donation for myself. It took them a few tries to finally get the needle into the vein. One woman, a tall, dark haired caucasian young woman with red and black clothing was about the only person that visit who was genuinely empathic and helpful, though she wasn't assigned to do my blood draw.

When finished with the 1st blood draw, before leaving i again triple (literally 3 times) reconfirmed with the front desk scheduling that my 2nd appointment next week is for 3: 00, which they confirmed with me as did the woman who called me earlier doing scheduling.

But when I arrived at 2: 50 the next Thursday for my 2nd blood draw, I was told dismissively by front desk and several of the phlebotomists there that they don't have me scheduled until 3: 30 or 3: 40!

Before and during the entire blood draw she (Gladys) did (tried, she failed getting into my vein so another - somewhat friendlier older Asian woman - phlebotomist came over and successfully got the needle into my vein)
Gladys was extremely rude, passive aggressive, snotty, dismissive and condescending to me in tone of voice and attitude.

She was acting like a nasty bratty passive aggressive unempathic child toward me the entire time. Talking in a majorly passive aggressive, snide condescending & dismissive tone. But then deliberately normal to one of her female coworkers.

She expressed zero empathy or consideration for my situation (I am going in for a very risky 5th heart surgery in a few weeks, heart is failing, hard to breathe, very uncomfortable physically, and I'm donating blood for myself in an urgent timeline) and for the now repeated unreliable, flaky and dismissive way my appointments and I have been & am being treated.

A diverse and fun team of medical workers assist blood donors to donate their bloods and transfer it to the patient in need
There are plenty of parking to park

I’ve donated platelets twice here now and it has become my new preferred donation center. The staff were all very kind and welcoming. The techs are exceptional at making sure you’re as comfortable as possible before, during and after the donation.

If you use the application on the phone or online, setting up an appointment is easy.