Ammo Brothers, Perris CA

The Ammo Brothers are great! I walked in they treated me as if I was family. Answered all my questions, and their prices are great!

They have forever lost my business. I bought my wife a Lady's Smith 357 at the Costa Mesa gun show and of course it's busy and we were passed off several times to various people until we finally got all the paperwork done. I'd say I took about an hour from start to finish. Now the wait is on. The reason for the purchase was we were planning a range day trip of about eight friends up to some property in Campo and we were really excited to try out this new pistol. We had plenty of time to get the gun since we cod pick it up after the ten day hold. We get it Tuesday and we can get a new holster and a few other things so she can be comfortable with her new gun. Ten days comes and goes so we jump in the car and drive up to the Mira Mar store but when we get there they can't find the gun. Actually they can't even find the paperwork let alone the almost $800 gun. So about 40 minutes later we get the "I'll call you tomorrow" line. Well tomorrow comes and goes and still nothing. I waited another day and still got nothing. I call back and nobody knows what going on with the missing gun and paperwork. Well of course I'm not real happy with the lack of customer service and so I start calling the other branches to try and get ahold of a manage or regional manager that can get me some answers. No one can help so I call the San Diego branch again and got some really nice guy that seemed to care and he promised me that someone would call me right away. That was the best service I received from this company. About five minutes later I got some guy with an attitude and very unapologetic call me and say he was the general manager. He said they were shorthanded and they didn't know were the gun was because it never got unloaded from the Costa Mesa gun show. He said all the paperwork was fine and the background check was good but the gun was sent to the Las Vegas Shot show. How does this happen? Yeah, just "short handed", not sorry? Not what I wanted to hear. I get a call back from the one guy that was helpful and asked if I wanted to cancel the transaction but I'd eat the almost $40 that goes to the state so I said no. He told me he would have the gun Monday and I'd get a call when it came in. Of course we didn't get to take it to range day so there's that, and wouldn't you know it, no call on Monday. I finally called on Tuesday and had to explain everything again to the guy on the phone and he said "bummer". Well yeah this has been a major bummer. My wife picked up the gun on Thursday since she was in the area and they offered her a 10% discount on ammo when she was there. That's not how you fix this colossal screw up on your part. I was warned by several of my friends that have had their own bad experiences with ammo bros but I made the mistake of not listening. Listen to this, I will never use ammo bros again. 1 star for the guy that helped, thanks dude, you really cared.

This store is awesome. The staff Terry and Cade are so helpful. Everytime I go in I feel welcome there.

This group of guys just does not care. Guns aren’t for everybody, neither is selling them. Just a bunch of know it alls that couldn’t give you the time of day. I recommend West Coast Firearms in Temecula over this dump. It’s an inconvenience for everyone at ammo bros when you walk in through that door.

One of the men there sold me the wrong box of ammo, even though he was aware of the ammo I was looking for. I didn't even realize until I left the store, but when I realized in the car and went back in, the guy told me they couldn't refund me. Literally just bought the gun. Won't be going back there. Now I'm stuck with ammo I can't use.

I LIKE this place! Good group of guys, working together, very enjoyable atmosphere. I'll be back!

First I need to say that this store is very neat, clean & well organized. Second as soon I walked in everyone was very welcoming. Third all sales reps where very helpful with good humor & high spirits. Definitely a good environment and experience!

Very good people. The way things are these days trying to buy A gun in CA. They are great.

Well I'm finally done trying with this place. I took my business somewhere else and will do so from now on. Was looking to buy over $700 dollars of ammo today, called for a stock check. Couldn't hear the employee because he is standing by people having a very loud conversation. Don't worry he can't hear me either because he keeps asking me to repeat myself. He never leaves the area or asks them to quiet down. I ask about the first item I was looking for, he totally blows me off. I'm so happy I went online and had my ammo transferred in from somewhere else. I will have to wait a bit and do the ffl transfer but saved over $150 which was spent on more ammo. I try to buy local but after 5 years of trying with you folks, the free market has spoken,

Goodbye

This shop makes up different excuses at every point I’ll never buy a rifle here again every time I call they give a different answer really disappointing
I should of went to turner’s

I’ve had great customer service so far with the help Gio & Devon. Sucks for the people who gave bad reviews or just trolling/hating on the store tbh.