Amsterdam Hostel San Francisco

DO NOT STAY HERE! They guy at the front desk was very dismissive and unhelpful, right off the bat dealing with bad customer service. There is a hidden $20 CASH ONLY deposit that was not stated anywhere when making a reservation, and there was no sign at the front desk. Most rooms are upstairs so if you're a wheelchair user or can't handle four flights of stairs you're out of luck. The rooms are nasty and unclean. Comforter on the bed had multiple cigarette burn holes as well as various unknown stains, as well as on the sheets and pillows. They very clearly do not clean the rooms between guests. Walls are very thin so you basically have to whisper to avoid others on the same floor from hearing you. TV didn't work. Their staff is also unbelievably unprofessional. I was sent an email containing another guests information so if you value you're privacy do NOT stay here.

I stayed there only 3 days, I liked. Only problem, don't have elevator. I had to ride up my huge luggage by the stairs.

Very unsanitary, beds are not cleaned after a guest checked out. They just remove the trash and sweep the floor. The blanket doesn’t have a cover or duvet and it’s used without washing after each guest.
The front desk staff are very unprofessional and will yell at the guests. They are very loud. Will be in their personal cell phones talking in foreign language while a attending to guests.
Zero customer service and zero hospitality. They act very arrogantly and will threaten the guests. Because the majority of their guests are foreigners and students, they feel like they can do whatever they like and disrespect their guests without any repercussion.
This is very typical of the Indian

We were really happy. The Hostel is new refurbished and and the price very fair in contrast to other accomodation in the US. Thanks for having us!

I booked through Agoda. I go to check in. My confirmation clearly states that I booked a room with either 2 twin beds or 1 large bed. I go to check in and front desk person tells me I booked a room that is a 4 female dorm room. This was the last room. I am not female. This was totally misrepresented. Now I have to scramble to find somewhere else when almost everything is booked solid.
The oven doesn't work.
I am overhearing another guest arguing with front desk person as I type this. The toilet does not flush. No communication, not even an out of order sign. Totally misrepresented.
These people are shifty and accept no respond sibilty for anything that should accept reapo sibilty for. At least give discounts.
Very poor service from staff. He said he would call the manager and left a vmail. That was about an hour ago.

Managers need to be available during f typical business hours.

The WORST ever, anyone sane should never book this place: noise, STUPID (80% of the receptionist) receptionist can solve 0 problem while there are lots of problems, 0 refund policy, keycard never worded, the heat was never on, many things are broken, worst attitude (SF style?)

1st time leaving any comment on map can’t stand for this anymore

Amaterdam hostel was a life saver. First time in SFO and there was a muddle up in my first hotel booking and had to rebook another hostel.

Booked with Expedia and 10mins later, walked into the hostel and was given my room (note that there is a $10 deposit for room key card that you have to give in cash).

Beds had chargers and reading light beside them - kinda cool. Underneath the bunks are drawers that you can keep your stuff in but you need to get your own locks.

Our room had its own restroom and shower so no need to be walking around the hostel showing your six pack or soup pack for others.

Pictures of the kitchen and laundry room are provided below (they'er on the bottom floor). Machine where you can change your notes to qrtrs is available, plus a vending machine for drinks and snacks.

7 eleven, Walgreens and McDonalslds are within walking distance plus heaps of bars for those that enjoy the night life.

Worth every cent that i paid.

Would i return here? Definitely!

Great timely service, friendly staff. Hotel stands in the middle of downtown so it’s great to walk around to nearby bars, public spaces, monuments and nearest metro station is a 12-15 minute walk only.

Giving 1 star so people read -
I (make) stayed in this hostel for 3 weeks on and off and had a generally ok experience. Have to wait until 5pm for towels is a bit bad, but rooms were generally ok. I found one woman there to be very hard to deal with and she was obnoxious to myself and other guests.
HOWEVER, My sister booked to stay when she came over on my recommendation and was left in tears. For $37 a night was expected to sleep on a mattress beside a door. She had a dreadful experience and we a result needed to cancel her plans and book into a hotel. Not only this, when she did get to move rooms she was put in with some very bad characters. I know hostels can be a bit of luck/unluck but our experiences were almost polar opposites.