Anderson Honda Service Center, Palo Alto CA

I tried to reschedule my appointment for another day, but the receptionist (1/2/2014 at 11: 25) was not kind, not friendly and I could sense she was not willing to help or answer calls. As if I was talking to a wall.

Called to book an appointment to see if the car can be given at any Honda the lady mentioned she doesn’t know. So we travelled for 45 minutes as we got the car here and went into the service center and No one even bothered to ask what we were in for? We stood inside for 5 minutes while they just went past us looking but no one bothered to ask what we were there for? Finally I asked them if anyone can help. No customer service. Finally someone came and said the car can be given in any Honda. They said we don’t have a warranty while in fact we had. Very disappointing!

1) I was quoted $199 for a full synthetic oil and oil filter change. When I showed up, service manager tried to charge me $249. This is not the first time they did this. I suspect it is their common practice.
2) Service was reasonably fast as I waited at the dealership.
3) They gave my Honda Civic 2020 a clean bill of health with their thorough service diagnosis, I was told.
4) 10 days later, the car would not start immediately. I called them for a quote on a battery replacement. They want me to bring my car back in and pay $220 for a diagnostic. No quote offered, if it turns out to be a simple battery replacement. No offer to include $220 as a part of the battery replacement. This could end up costing me $500 for a simple battery replacement and disposal.
5) I am going to start looking for alternatives except for a factory recall if any.

Brought my car in for an A1 service. Steve was the representative that handled my service. He was polite and attentive. Explained what would happened how long it would take. Service was completed as indicated. Very happy with Anderson Honda

Nicholas, our service associate, was terrific.

He was on top of everything; he kept me informed throughout the whole process and clearly explained what my car needed as well as what was premature.

A true professional!

I recently visited Anderson Honda to get my AC malfunction and the squeaking noise from the passenger seat fixed.

I found the staff here to be very kind, honest and helpful. They took time to observe the exact issue is the car, especially the squeaky noise issue. They were very candid in their inputs and advice. Steve was the representative there and he was very helpful and honest about everything. He took time to explain how exactly did they fix the issues and was upfront about what could and could not be covered under warranty. And to add to that, I found the service here to be very affordable as compared to other service centers around.

I really had bad experience with staff in several other service centers. Although Anderson Honda is far from my home distance wise, I think they are the most ethical Honda service center around and its worth traveling that distance.

I have been a regular here for over a decade. I feel that the service reps here are straightforward and honest with the work that they do. What more can you ask for?

We are pleased with the glass repair progress! Steve gave top priority to the customer and efficiently met our requirements.

It’s been a pleasure doing business with them. They are professional and put customers first.

As Covid-19 continues to kill a 9/11s worth of Americans a month, as it has been pointed out repeatedly that not masking endangers the lives of their fellow citizens, Anderson Honda doesn't mask.

I might forgive a $200 inspection with 0 resolution or $60 they charged for a peice of plastic, but I don't want to give repeat business to a company that doesn't protect it's community.

From check-in to check-out, it went very smoothly. Our Service Rep Nick, kept us informed on the progress, gave additional feedback from the Technician, and called us when the car was ready. Each time we have brought our car in for servicing - whether a regular service or an unexpected one - the Anderson Honda Service Department has been great to work with.

Needed a replacement battery for my Honda. Surprisingly, Anderson's price was lower than any competitor, and they had then in stock. Plus a complimentary cappuccino.

Remake key here. Hector is very helpful, the price is very reasonable, also check ownership, ID, feel safe.
Highly recommend.

Diego is my service manager. He is always courteous, answers all my questions and keeps me informed of service progress. Picking up my car after service, he goes thru check lists thoroughly and explains costs

Wow! Dude. This dealership is awesome. The representative that I dealt with in the service department is named Ivan. Ivan greeted me with a genuine smile which put at ease.

I was nervous because this is the first time I went to the dealership. My car just got off the boat from Hawaii. Sometimes establishing rapport with a dealership is difficult.

I had no problems today. Ivan is the most courteous, knowledgeable, kind service representative that I've ever encountered.