Animal-AM Emergency Clinic of Pasadena

A totally mixed bag of caring, helpful vets and techs and utterly unkind and insensitive receptionists here. I came on a Monday morning as a walk-in, happily waited an hour for the vet to see my sick cat in between appointments, and left with medication (but declining more expensive tests in favor of seeing how the medication helped her overnight). The vet tech himself suggested I wait 24 hours and if there was no improvement from the meds, come back again as a walk-in to run tests. I did just that, only to be summarily turned away (from a completely empty waiting room), but not before being shamed for declining the previous day’s suggested tests. The receptionist even printed out a sample bill and used a highlighter for emphasis! Totally unnecessary and insensitive since they’d just declined to help us. I walked in expecting to pay for the necessary but expensive tests that day; instead I left in tears and came to VCA Animal Specialty Group in Glendale, who saw my cat right away and met us both with total kindness and compassion. This vet did both my cat and me a favor by showing their true colors this morning, and I hope to do the same for you by warning you against this inconsistent (at best) and uncaring (at worst) establishment. Go elsewhere.

This place doesn't work with you with low income. 6-month contract with care credit is not giving us enough time to pay the bill.
If I'm being honest, I feel kinda scammed for taking my pet here. Bills already at 3,000 I might end up owing 6

They were not up front about my dogs condition and recommended expensive tests and antibiotics which I paid for before taking her home and having her rapidly decline just to have her put down the next day. It was expensive to put her down as well and I was not allowed to stay with her through her last breath. The choice was to drop her off and let them kill her or wait in the waiting room in agony to see if by chance they could help her meanwhile she is in pain and possibly die on me while I wait.

Idk why their stars are so low.
Love this place!
Vet techs & doctor’s are super friendly.
I have a rambunctious fur baby that unfortunately needed emergency stitches. I called around everywhere & no one would take him. Drove to Pasadena & waited. Yes, I had to wait and no I didn’t mind. I think it was a couple of hours but anything for my fur baby. I ended up going home & came back for him after treatment. He’s been back since for an eye infection. I think it’s perfect place to take my fur baby when medical emergencies come up.
Some of the reviews are lame. You are going to complain about someone’s accent? Really?
Or how about the office procedure of having your id & credit card? The receptionist didn’t make up the rule. My concern is I hope you aren’t driving without a drivers license.
Also, it’s called an emergency vet clinic so just like an er they have to run tests to determine your fur baby’s issue. They give you a price and you sign before treatment so you could of walked away at that point. Don’t be upset, the doctors were just trying to do their job!
The prices here are comparable to other vet clinics.

The quality of the doctors here seems to have deteriorated greatly since I first began bringing my pets here. Had to bring my cat in after she had a coyote encounter. First off, the doctor we saw didn’t listen and/or comprehend when I told him that coyotes had come after her. His accent made it very difficult to understand the vague timid answers to my questions and it took some doing to make him understand that I actually saw the coyotes in my front yard to get it to sink in. Unbelievable. Honestly, I’m so annoyed and frustrated right now that I can’t even detail all the things I found incompetent about his whole demeanor and performance, not to mention that I was told the visit would cost one thing and then I get to the office to find that I was given incomplete information when I spoke to one of their staff over the phone. The more I think about this waste of time and money, the angrier i get.

Be kind to yourself and your pet; go somewhere else. Their office staff is rude, unprofessional and unprepared. My dog is very sick, I paid over a $1000 for treatment, only to show up at my scheduled appointment, wait 95 minutes in the parking lot at 7 am to find that there was no doctor that could see me; heart-worm treatment is time sensitive but they were unprepared to treat my dog. Come to find out, the doctor caring for my dog was on vacation; the technician, instead of apologizing for the mishap, was so rude and unprofessional, I was concerned about leaving my dog with her. The problem was solved when she decided this was not a procedure she could do. Unbelievable!

We didn’t have an appointment so waiting was really long - 3 hours. Doctor Chan helped our dog quickly. She has removed 2 foxtails out our dogs side. Gave us pills and pads for the wound treatment. Everything was fine, nice stuff and doctor. Paid $300 for all. Be careful we paid $26 for the pads which cost $14 at Petsmart:)