Apple Century City, Los Angeles CA

Parking is plenty but getting back to car is hard because the place is designed in such a manner that you need to visit few times to find car and trace steps

Great job Apple Store. Worked with Ari who really did a terrific job getting our new phone and programming it. She spent 1 1/2 hours working through all the details and answering all the questions we had. Thank you Ari, and Apple Store.

After 40 minutes waiting I realized my reservation for diognose of my phone was cancelled because they assume that I am not at store without sending me a text.

Rude, obnoxious, not helpful, very impolite customer service I received. They didn’t help me to transfer my data from my old phone to my new iPhone. They told me to do it yourself.

One star for service + for mediocre mask compliance. Went in to get a new iPhone and was assigned a sales associate. He could not explain the difference between any of the iPhones besides shape, color and physical size. He didn’t know the difference between 4G and 5G (crucial component between the 11 and 12) and the most he could offer were “the insides are different. ” He then couldn’t tell us the difference between the payment plans. He was overall pretty insufferable to interact with despite the fact that there is a 12 year old somewhere that certainly knows more about the devices he’s trying to sell than he does. I double checked with him that they Apple Card financing option was 0 interest and what the terms were and he simultaneously told me “I don’t know and I already told you it was 0 interest. ” Overall very unhelpful, clearly not knowledgeable and downright bad at his job.

This place is no help along with apple support. Jonathan on chat, Gill senior advisor, Brij Thankore senior advisor on apple support are not helpful at all. They will keep you on the phone for over an hour check all your apple devices and then say we can’t help you with your apple account because we don’t believe it’s you even though you have 6 apple devices seating in front of me. 2 factor authentication with a number that’s never been setup on your account. Sorry I can’t help you. You must know the number it’s your device, what’s your Apple ID that’s on the phone/iPad? , what’s the name on the screen? , ok good sorry you didn’t put that number in but it’s your device and I can’t help you reset and unless you know the number that you don’t know on your Apple ID. Anything else I can help you with besides the problem your having. Yes cancel the charges on my Apple ID. Sorry can’t do that because we need to Identify that it’s your account. Never mind the papal account that says it’s me, never mind how many devices your signed into but can’t use because we don’t believe that you don’t know the number on your Apple ID. It’s your Apple ID, if you don’t know it ask some friends and family if they put it in your phone. Apple support has terrible customer service I’m sure I’m not the only 1 in the world with this issue. But why care about customers that have issues like this since it’s so minor compared to the millions that don’t.

The worst customer service I ve ever experienced, plus most of employees are ruse and unprofessional

The staff were very rude and not helpful. I bought a new iphone from Tmobile and they told me if I go to any apple sore they will help me to get it going and transfer all of my information. NOT TRUE! Not only they
were very arrogant and rude, they keep asking me why did i buy it from Tmobile and not them and they flat out refused to do anything for me.
NO WORRIES GOING BACK TO SAMSUNG. If this is my first experience with apple store I never want to go back there or deal with this RUDE crew at the Century City Apple store. They give a bad name to Apple.

We went to pick up my new iPhone and also to get help with apple credit card. Carlos Luna took care of us. He was very friendly. It was a great pleasure to meet such a well informed staff. Highly recommend this location especially Carlos.

Worst.
Ripped me off. Bought my phone online, just wanted to switch it for a different color.
Canceled my original purchase, which I had for $884 Oh my Apple Card because I had a trade-in credit for 515 and then charge me a full $1399 with no trade-in telling me that I can do the trade in later wich I could not maxed out my card And basically screwed me over
Liars never going there again.

I saw Bruce Willis here back in 2013. I didn’t recognize him until the store associate whispered and told me, since he was wearing a baseball cap. Because of that, I was able to look over and he was with his wife wearing a baseball cap. He walked down the store aisle and we stared at each other for a good 3 seconds as he was walking and he nodded in acknowledgement. I think it was because I didn’t make a scene out of it, but reality was, my phone was being repaired so I couldn’t take a picture. I’ll forever remember this store as the time Bruce and I had a moment

Went with a friend. Apple store was packed. Despite having an appointment, waited a long time. Staff wasn't very friendlty. They were unable to help and just pushed purchasing new products.

Absolutely rude staff. We went in to buy a phone and returned from the door without getting one just because the person was obnoxiously rude to us.

Just saying “all of our people are busy and it is going to take some time for them to help us” would have been better than saying-

“Look this is the world’s biggest company in the busiest part of town on a Sunday afternoon…. We are not going to text you. Make sure to be here on time otherwise the appointment will go to someone else……”

The staff is absolutely rude. Went in to buy and phone and decided not to buy one just because the staff is not helpful.

Went in yesterday to get my charger replaced (it's covered by Applecare, but you have to make an appointment with the Genius bar and sit there for an hour for them to realize you're not making it up and they should just go ahead and replace it). The gentleman who helped me was very kind and offered to replace my faded keyboard keys. I get home and see the Enter key is only partially attached, and I can't get it back in place. Now I have to make another appointment, go on the weekend, and deal with them again. I tried going to an authorized reseller who told me that I'd have to leave my laptop for a few hours and possibly overnight (it's one lousy key) and that it's possible they'd have to replace my entire keyboard and I'd have to leave my laptop with them for a week.

I tried calling apple century city to see if they could squeeze me in, no one answers their phones, it just automatically disconnects after ringing for 5 min.

Open by appointment and walk up always a pleasure coming here customer service is very nice they understand there customers