Apple Union Square, San Francisco CA

I’ll be honest made an appointment to get my screen fixed they said they could definitely do it that day. Came back at appt time waited around for 45mins well we can’t do it today… Come back wasn’t impressed Not from San Francisco I live 2,000 miles away I just fixed it back home. Got an email a week later asking when I was coming in for the repair ‍️

Picking up my new phone is resulting a nightmare with long lines. Even when you have an appointment is a long wait. Around 30 people during 15 period time slot

Just needed a part to the plug (duck head) and no one knew what I was talking about. Had to order from Amazon

Excellent service! Everything was perfect from the moment I step in, I was not looking to buy anything and I ended up with an Apple Watch

This location has gone downhill. Less than half the selection and I could not believe how rude the staff we encountered.

They have you create an appointment only for them to tell you to wait 40mins past that appointment. You’d think they’d make less appointments instead of giving people the perception that you’ll be serviced at a certain time. There is no respect for your time.

Standard Apple store. Lots of sun comes through the front which is nice. Nothing stands out about it otherwise.

The worst apple I’ve ever been to. Staff doesn’t know their stuff and for every question I asked, they need to ask on slack to check. Also it has very limited availability. It’s also very crowded even if you just want to try different models. I’d recommend other stores.

Helped with a mistake with new phone that att needed their help with I'm and out in twenty minutes

Apple product support has really gotten bad. I made an appointment to replace a cracked screen on an iPad. They told me that they are not willing to just replace a screen but instead want me to pay $650+ to replace the whole iPad. They said I could also trade in the iPad for $100 off a new iPad. So much for quality products and support; it’s time for us to pass right to repair legislation in the United States.

Bought an iPhone X that turned out to not be water resistant. Bought a Mac that’s so terrible it glitches out into a big green screen and can’t handle simple programs. Apple cares so much about the design of products at the cost of them actually working.