Apria Healthcare

I needed 25 ft tubing and within 3 hours of ordering I got a knock on the door and from fed exam and received it great service

Do not use this company terrible customer service! After receiving a walker I can't use they said would pick up walker and refund my sister. The walker dat all night. Called the next day only to find out I have to drop it off! The walker is not a stand up Walker and doesn't have a seat the representative guaranteed I would recieve. I can't walk far and sit and walk and sit and walk. Ill let you know what they do when I go to Apria and return the walker

Ordered Cpap machine etc, on the phone I was told I could use it for 30 days then if I wanted to keep it I would be charged $61 and then $7 and some change each month. If I wanted to return it I had to do it before the 30 days was up. I returned it after having it for 13 days. I got a bill for the $61 even though I returned it before the 30 days was up. I was told by someone else you still have to pay the $61 that they do not do 30 day returns. Make sure who you talk to before ordering your supplies from them.

They have the authorization from the insurance for two months and never called us to set-up the appointment. After calling them, we were transferred 3 different times and they still had no clue. We have to wait again for them to get back to us. Our PCP had to call their office because they were telling us something different over phone that are inaccurate. Their customer service is awful! They need to hire new staffing and retrain.

Must unreliable service! I wish Kaiser Permanente would not contract with them. They have literally raised my blood pressure with their unreliable employees

Very bad customer service they came to pick up the breast pump Kaiser got me rented and still charged me $457.67 from my master card I keep calling them asking why if it was picked up from them they said they couldn’t find the breast pump then I called them again they told me the Breast pump was there and that I need to wait 10 days to get my money back now I call them to ask for my money back and told I have to wait up to 10 more days to get my money back because the lady Orlanda “ never posted please never hired this company bad bad service.

So bad i don't even know where to start.
This company has so many BAD reviews it should be shut down. They tried multiple times to rip my senior citizen parents off.
They caused my parents great deal of stress until i intervened.

Apria services, if you can call it that, are the worst. If I could rate it as zero stars I would. The individuals that answer the phone do not have any skills. You cannot get to any real person at the Riverside, CA branch. I was told multiple times to pick “other” as an option when that option did not exist.

If you have any other choice for your equipment use anyone but Apria!

Absolutely horrible company, they delivered a regulator and 2 oxygen tanks and the regulator had a bad seal so the driver grabbed another regulator wich seemed ok till he drove off. We tried the regulator an hour later and it leaked, we called Apria and they said sorry we can fed ex you a new seal but we can’t deliver one until Friday wich is 5 days away. This is absolutely unacceptable. Their office Is over a hour away and my wife can’t make that drive without the oxygen due to COVID pneumonia.

On hold for 30 minutes before I hung up. What a waste of time. Will find a company that cares about customers

Customer service it’s awful. I asked for a manager and no manager ever calls me back. They say they don’t have drivers to deliver oxygen to my house that I need to pick it up. I don’t drive. Then they say they’ll only give me two bottles. This place has stressed me out since I’ve been dealing with them. I have great health insurance that pays immediately. You would think they would treat someone better because of that. But nope. When you’re sick the last thing you need is stress from a company basically holds your life in their hands.

Can't go any lower. Representative calling my dad within two days demanding to get paid. They need to train representatives to be more compassionate. Didn't ask how mom was doing just wanted there money

This place never answers calls or return calls. Now they have messed with my bi-pap settings. I have seen my pulmonary Dr. 3 times because they have an issue with Medicare. All 3 times Dr.said he/his staff had talked to them and all looked. Time to find a new supplier.

Absolute HORRIBLE and Unorganized! This company has no regard for people in need! Find another company, this place is a JOKE!

Sent to collections in 2017 for a bill from 2012 that I was never notified about. Equipment is ordered directly from insurance company (Kaiser) and never a mention of outstanding balances. Orders were placed afterwards in 2014 and 2016. I am now unable to order equipment prescribed by my medical doctor. So frustrated and they are not willing to assist me with resolving this issue, directing me over to collection agency.

ABSOLUTELY the worst F U company 4 day with my late brother's death bed in my living room! Call after call Lie after lie when it was going to pick it up.
This service reflects on the many Hospitals and other that use them!